Avaron AB

Customer Success Manager

• Drive the global Customer Engagement agenda and deliver on OKRs and strategic priorities.
• Lead specialist teams within customer communication and support through close collaboration with line managers.
• Develop and implement strategies for customer support and customer communication.
• Ensure strong governance, performance management, and operational alignment across markets.
• Put frameworks and prerequisites in place to enable effective execution.
• Manage and optimize the budget for Customer Engagement initiatives.
• Own and coordinate resolution areas related to commercial goodwill, technical goodwill, and buybacks.
• Work closely with cross-functional stakeholders to strengthen customer loyalty and improve the customer experience globally.

Interim Head of Customer Engagement