Executive Assistant/Coordinator
Nen Creative
Market Operations Lead
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Senior
About the role
- Take ownership of key operational workflows such as permitting, inspections, inventory coordination, and field scheduling for Bay and Walton counties
- Identify inefficiencies in field operations and propose actionable solutions (e.g., consolidating storage units, improving delivery logistics)
- Track and manage follow-up actions from homeowner calls and walkthroughs, ensuring stakeholder alignment with Revenue Management, Owner Experience, and other internal teams
- Summarize homeowner meetings and generate case follow-ups, ensuring timely resolution and clear documentation
- Support high-touch owners by reinforcing strong communication and timely execution of service-related items
- Assist with project management across field and central teams to execute new operational programs and homeowner service initiatives
- Build and maintain cross-functional relationships with internal teams and external vendors to support smooth market operations
- Collaborate with market leadership to elevate team standards and ensure compliance with AvantStay brand expectations
- Step in to support and guide field staff during high-volume or high-priority periods
- Work with field teams on property compliance, inspections, and guest readiness
- Occasionally represent the market team in homeowner conversations when necessary, using sound judgment and professionalism
Requirements
- 3–5 years of experience in vacation rental, hospitality, or property management, with exposure to high-end or luxury clientele
- Strong project management experience with ability to prioritize, organize, and execute multiple initiatives simultaneously
- Familiarity with permitting and inspection requirements in Bay and Walton counties preferred
- Excellent written and verbal communication skills, with the ability to collaborate across departments
- Proven ability to self-manage, think critically, and follow through without micromanagement
- Experience managing vendor relationships and coordinating operational support for field teams
- Confidence and professionalism in front of homeowners; experience in luxury service environments is a plus
- Comfort working in a fast-paced environment where tasks shift quickly and ownership is critical
- Familiarity with tech tools such as Slack, Google Suite, Guesty, Breezeway, and/or other hospitality operations platforms
- Valid driver’s license and reliable, market-ready vehicle
- Ability to work weekends, holidays, and a flexible schedule as needed
- Ability to walk, bend, drive, and lift up to 25 lbs as part of regular property checks and operational execution
