Regional Account Manager
Purple
Field Operations
AvantStay
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado, Florida, Tennessee
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supervise and manage local field operations teams, including hiring, training, coaching, and delegating tasks
- Serve as primary homeowner and guest escalation contact and ensure timely issue resolution
- Coordinate and oversee housekeeping, maintenance, and groundskeeping operations across market properties
- Collaborate cross-functionally to evaluate property operations and implement operational improvements
- Perform administrative duties to support daily operations, reporting, and team performance management
- Ensure operational standards and guest experience consistency across AvantStay short-term rental properties
Requirements
- Supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
- Serving as the main point of contact to establish and cultivate relationships with AvantStay homeowners
- Supervising the progress and rectification of guest and homeowner issues and escalations, ensuring timely resolution
- Supervising and coordinating housekeeping and routine vacation rental maintenance tasks
- Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the market
- Carrying out essential administrative duties to support daily operations and assign tasks to team members
- Must live and work in the United States, ideally within driving distance of one of AvantStay's markets
