Customer Support Specialist
Medallion
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
Mid-LevelSenior
About the role
- Provide world-class customer support by resolving complex customer issues
- Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction
- Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions
- Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers
- Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience
- Report to the Customer Support Lead
Requirements
- 3+ years experience in customer support role
- 1+ years experience with Payer Enrollment, and/or Credentialing
- Proficient in using GSuites tools including GSheets, GDocs, and GMail
- Able to communicate well with a wide variety of internal and external contacts at all levels of the organization
- Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization