Medallion

Account Manager

• Managing and growing important customer accounts
• Building and fostering relationships with key stakeholders
• Working cross-functionally with teams to support customer success
• Driving executive engagement and business reviews
• Identifying growth opportunities and acting as the voice of the customer

Senior Account Manager

Enrollment Specialist

• Oversee the end-to-end health plan enrollment process—from application retrieval to client notification—by coordinating with external vendor partners; directly complete highly escalated enrollment requests as needed.
• Ensure that all in-process enrollments are appropriately monitored through consistent follow-up (via telephone, email, and portal), and maintain thorough, timely documentation within Medallion systems.
• Maintain in-depth understanding of payer-specific enrollment requirements, including prerequisites, required forms, completion standards, supporting documentation (e.g., DEA certificates, CVs), and applicable regulations.
• Ensure that all necessary supporting documentation is accurately maintained in provider profiles, including onboarding documents, application copies, welcome letters, and other related correspondence.
• Prepare client updates to communicate enrollment status and progress as required.
• Build and maintain strong working relationships with payer representatives and contracting departments to help streamline future submissions and improve approval timelines.
• Support revalidation processes to maintain active provider participation in health plans.
• Track and monitor payer enrollment timelines and deadlines to ensure compliance with submission requirements.
• Investigate and resolve enrollment delays, rejections, or discrepancies by effectively coordinating with providers, payers, and vendor partners.
• Stay current with payer policies, state and federal regulations, and industry best practices relevant to enrollment processes.
• Perform other duties and responsibilities as assigned.

Payer Enrollment Specialist – Contract

Manager

• Lead, coach, and develop a team of Engagement Managers responsible for managing strategic post-sales customer relationships
• Provide guidance on engagement strategies, project execution, and technical solutioning
• Set clear goals and performance expectations, fostering accountability and continuous development
• Prioritize team resources effectively across a dynamic, growing portfolio of enterprise customers
• Drive consistency in project coordination, resource planning, and milestone tracking across the team
• Oversee customer relationship management across the team, ensuring consistent delivery of a high-quality, trusted experience
• Act as the escalation point for complex customer needs, partnering cross-functionally to resolve issues
• Support the team in delivering strategic insights aligned with each customer's business goals
• Track and report on key metrics related to customer satisfaction, retention, and engagement team performance
• Lead initiatives that increase value delivery and strengthen long-term partnerships
• Analyze workflows and identify inefficiencies to enhance operational effectiveness
• Implement best practices and process improvements that drive better outcomes for clients and internal teams
• Continuously seek opportunities to streamline operations and maximize customer

Manager, Engagement Management

Full-stack Engineer

• Work on meaningful projects with business impact from your very first day.
• Scope and lead large projects, addressing ambiguity, creating plans, and ensuring technical excellence
• Help develop the team roadmap, balancing key technical and product tradeoffs
• Teach and mentor members of the engineering team, constantly modeling how great software should be developed
• Work within our tech stack, which includes Python and Django on the backend, and React, JavaScript, and TypeScript on the frontend
• Write a lot of code :)

Software Engineer

AI Engineer

• Own the AI roadmap.
• Set direction across our AI surfaces: voice and computer-use agents that work payers and provider portals, email triage, and the models that extract and structure data from clinical and legal documents.
• Push AI deeper.
• Take our systems from assisting people, to making decisions, to running whole service requests, and into licensing, enrollment, monitoring, and the customer-facing product.
• Make it production-grade.
• Build the evals, observability, and human-in-the-loop systems that let us ship models and agents we'll stand behind and back with guarantees.
• Lead the data platform.
• Own the pipelines, datasets, and tooling behind the models. Our real-world data is our biggest advantage, so make it fast to use and trustworthy to build on.
• Build the org.
• Hire and grow managers and senior engineers, set the structure, and hold the bar as we scale. Stay close enough to the work to earn their trust in a design review.

Director of Engineering, AI Platform

• Own the enrollment outcome.
• Decide what to build.
• Ship, measure, keep what works.
• Make the hard technical calls.
• Grow the people and the bench.
• Partner across the business.

Director of Engineering, Automation Products

Sales

• Lead and scale a team of quota-carrying Enterprise Account Executives, fostering a performance-driven, collaborative, and inclusive culture
• Build and reinforce best-in-class sales methodology grounded in MEDDPICC and Command of the Message
• Set strategic account plans and partner with reps on pipeline development, deal execution, and territory optimization
• Develop and manage sales forecasts, territory plans, and KPIs to ensure predictability and consistent growth
• Partner with Sales Enablement to onboard, coach, and up-level team performance with ongoing training and development
• Partner with executive leadership to define and iterate on the go-to-market strategy for the Enterprise segment
• Work closely with Revenue Operations to assess pipeline health, improve sales efficiency, and enhance forecasting accuracy
• Collaborate with Marketing to inform campaign targeting and generate high-quality pipeline
• Act as a voice of the customer internally, bringing structured feedback to Product and GTM teams to influence roadmap and messaging
• Engage with high-priority prospects and customers as an executive sponsor and strategic partner
• Design and implement scalable, repeatable sales processes to support rapid growth
• Evaluate and refine sales tools and CRM workflows to increase team productivity and visibility
• Drive rigorous deal reviews and implement mutual action plans to reduce deal slippage and increase conversion
• Leverage data to experiment, learn, and adapt tactics to win in a competitive and evolving market

Sales Director

Product Designer

• Shape the right problems
• Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions.
• Turn complex workflows into trusted product experiences
• Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support.
• Design automation and AI users can understand
• Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next.
• Own quality through production
• Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details.
• Create reusable product patterns
• Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence.
• Move the team forward
• Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving.

Senior Product Designer

Product Manager

• Own the strategy and roadmap for a portfolio of Medallion’s customer applications and the associated business outcomes
• Develop and maintain a 6-12 month roadmap that reflects the latest technology developments as well as active input from customers and internal stakeholders
• Collaborate with engineers, designers, other PMs, and cross-functional partners to ensure the timely execution of new products and features and deliver the business outcomes driving the investment
• Work with product marketing and other internal teams to ensure the successful packaging and rollout of new capabilities
• Develop and refine frameworks for measuring key product and adoption metrics