Medallion

Project Manager

• Own and drive the Implementation phase of the customer journey, setting a strong foundation for long term success with Medallion
• Manage several projects in parallel, including top priority enterprise accounts and spanning Medallion's complete suite of services and products
• Serve as the main point of contact for customers and project manage the end-to-end implementation process
• Partner with GTM, Product, and Engineering teams and advocate for customer needs internally
• Build systems and tools to make implementation processes more efficient as the business grows
• Build project plans with clear milestones, due dates and hold customers and internal partners accountable
• Identify blockers that could delay implementations and coordinate resolution with internal/external teams
• Support customers with data model and import requirements and manage integrations/APIs/system setup
• Ensure customers are set up to achieve their first value with Medallion and create tight feedback loops
• Proactively identify gaps in current implementation processes and drive development of scalable processes and resources
• Foster a culture of collaboration, accountability, and excellence within the team; report to Senior Director of Operations

Implementation Project Manager