Senior Account Manager

Medallion

Senior Account Manager responsible for managing key enterprise customers at Medallion. Fostering relationships and ensuring customer success in healthcare technology.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within B2B SaaS environments, focusing on relationship building, strategic growth planning, and operational efficiency. Proven ability to drive customer satisfaction and achieve renewal and upsell targets through effective stakeholder engagement.

Highest-signal resume keywords

Account ManagementCustomer SuccessCRM Software (Salesforce)Strategic Business ReviewsHealthcare Customer Relationships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessStrategic Business ReviewsGrowth PlansTarget Renewal RatesRetention RatesUpsell RatesOperational SkillsProblem SolvingProject Management

Soft Skills

Interpersonal SkillsOrganizational SkillsInfluencing SkillsBuilding CredibilityRelationship Building

Tools & Technologies

CRM SoftwareSalesforceG Suite ApplicationsDocsSheetsSlides

Industry Keywords

B2B SaaSHealthcareCustomer EngagementExecutive EngagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Managing and growing important customer accounts
Building and fostering relationships with key stakeholders
Working cross-functionally with teams to support customer success
Driving executive engagement and business reviews
Identifying growth opportunities and acting as the voice of the customer

Requirements

What you’ll need

5+ years of account management or customer success experience at a B2B SaaS startup
Proven experience leading and managing high touch healthcare and enterprise customer relationships
Achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
Able to identify solutions, improve effectiveness of current strategies, and manage change
Previous experience creating growth plans and strategic business reviews for your clients
GTM and team oriented mindset
Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally
Strong operational skills that drive organizational efficiencies and customer satisfaction
Ability to influence and build credibility and trust across the organization and with customers
Problem solving, project management, interpersonal and organizational skills

Benefits

Comp & perks

equity
bonus
benefits