Automattic

Executive Assistant

• Support executives and senior managers in daily operations
• Manage schedules and appointments
• Prepare and organize meetings, including taking minutes
• Coordinate travel arrangements and itineraries

Technical Customer Success

• Provide high-quality technical support and consultation through Zendesk tickets and customer calls.
• Handling complex and urgent customer situations, including incident response and escalations.
• In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams.
• Providing architectural guidance to customers on WordPress implementations.
• Building and updating internal and customer-facing documentation.
• Contributing to the continuous improvement of our platform, processes, and customer experience.

Customer Success Engineer, VIP

Solutions Engineer

• Engage with merchants to provide technical solutions
• Collaborate with sales and product teams
• Develop customer relationships to drive product adoption

Merchant Sales – Solution Engineer

AI Engineer

• ship user-facing AI features across Automattic’s product ecosystem
• collaborate with PMs, designers, and engineers in a fast-paced environment
• experiment and scale successful AI innovations from prototype to production

Applied AI Engineer

• Own Automattic’s LibreChat deployment
• Contribute to LibreChat open source project
• Build internal tools and automations
• Work with DevOps on reliability
• Document and run workshops

Applied AI Engineer – Internal Tooling

Community Manager

• Lead brand and community initiatives for Pressable
• Foster relationships with the community
• Develop and execute brand strategies
• Collaborate with cross-functional teams to enhance brand visibility
• Monitor and analyze community engagement metrics

Brand & Community Lead

Performance Marketing

• Own the campaign calendar across quarters.
• Plan, prioritize, and sequence campaigns based on ICP focus, product priorities, sales needs, and market opportunities.
• Design and execute targeted campaigns for agencies, developers, and mid-market buyers.
• Build ABM-style motions for high-value accounts and segments in partnership with Sales and Marketing.
• Lead end-to-end execution of campaigns across paid media, email, content, landing pages, webinars, events, and sales enablement.
• Plan and run competitive campaigns that position Pressable clearly against key alternatives.
• Partner closely with Sales to ensure campaigns translate into action and help sales teams follow up effectively.
• Design campaigns with clear pipeline goals and success metrics.
• Manage timelines, dependencies, and stakeholders across multiple concurrent campaigns.
• Use AI to accelerate audience research, campaign ideation, creative testing, personalization, and performance analysis.

Demand Generation Lead

Product Manager

• Own product direction and execution for a key part of the payments product area
• Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes
• Raise the quality bar by reducing failures and friction
• Use data, support signals, and merchant feedback to decide what to work on next
• Work closely with priority payments partners like Stripe and PayPal
• Keep stakeholders aligned through clear communication

Senior Product Manager, Payments

Product Operations

• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity.
• Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities.
• Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure.
• Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp.
• Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
• Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
• Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
• Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
• Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum.
• Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.

Product Operations Manager

Account Manager

• Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
• Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion.
• Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
• Representing Automattic and building awareness of our products and services in the partner’s organization.
• Communicating often with key stakeholders within WordPress VIP, as well as other business units.
• Becoming the agency’s trusted advisor, helping them to build strong WordPress VIP business practices.
• Providing training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
• Collaborating cross-functionally with internal and external Business Unit teams.
• Participating in partner events to drive lead generation and enhance brand visibility.
• Gathering feedback from partners to improve products, services, and the overall partnership experience.
• Advocating for partner needs within Automattic or the partner’s respective BU niche.
• Staying informed about industry trends and market developments.

Senior Partner Manager – Enterprise

Revenue Operations

• Build core dashboards and identify process/data gaps
• Own vendor relationships and establish data quality standards
• Support customer success function and create engagement rules between Sales and CS
• Analyze performance trends to guide strategy and support pricing changes

Senior Revenue Operations Manager

• Partner with Matt and the Wranglers team as a trusted, behind-the-scenes operator.
• Triage priorities, block distractions, and quietly make things run seamlessly—calendars, communications, last-minute travel, meetings, and project logistics.
• Own the unexpected: anticipate needs, handle urgent issues, and exercise judgment under pressure and competing priorities.
• Interface with high-profile partners, board members, and execs worldwide—always with professionalism and discretion.
• Go deep on research, prep, and follow-up for meetings—filling gaps before anyone even notices they exist.
• Spot inefficiencies and invent better ways—whether refining workflows, improvising travel hacks, or organizing information in a cleaner system.
• Support and challenge the team, offering and receiving candor, humor, and practical support daily.