Automattic

Support Engineer

• Manage, mentor, and develop a team of Technical Support Engineers, fostering a collaborative and high-performing environment that provides a world-class experience for our customers.
• Set clear performance goals and expectations, and ensure they are met by regularly assessing individual and team performance, as well as providing timely feedback and coaching.
• Lead by example as a player-coach, directly engaging with customers by answering complex technical questions, performing website performance audits, and migrating customer websites.
• Serve as a point of escalation, resolving complex or difficult customer interactions in a positive way.
• Identify, develop, and implement new strategies to drive improvements in customer satisfaction, team efficiency, and the overall quality of our product offering.
• Actively monitor and report on the performance of our support team to ensure standards, policies, and SLAs are consistently met or exceeded.
• Create and deliver training programs and materials to enhance the technical and customer-facing skills of the team.
• Manage scheduling, including reviewing and approving time-off requests, adjusting schedules for coverage, and arranging extra coverage from third-party contractors.
• Collaborate with the Head of Support to design and implement changes based on the needs of the department, the company, and our customers.
• Conduct scheduled one-on-one meetings with your team, taking time to connect with them as well as providing feedback and coaching to help them further develop in their career.

Technical Support Team Lead

Executive Assistant

• Partner with CEO and the Wranglers team as a trusted operator
• Triage priorities and block distractions for seamless operations
• Handle urgent issues and anticipate needs proactively
• Organize calendars, communications, travel, and project logistics
• Conduct research and follow-ups to fill gaps before they are noticed

Executive Assistant – CEO

Financial Planning and Analysis

• Lead deep dives on revenue and unit economics to identify growth opportunities, risks, and experiments that improve accuracy and business outcomes.
• Track the KPIs that matter, diagnose what’s driving them, and deliver clear recommendations to leaders.
• Own the monthly business reviews and QBR materials for the BUs you support, including the recommendations that turn each result into a decision.
• Write memos, build dashboards, and model scenarios that inform board and executive decisions.
• Build the financial analysis and forecasting models behind partnership, acquisition, and growth decisions.
• Partner with stakeholders in Marketing and Sales functions on performance analysis.

Strategic Finance Manager

Community Manager

• Own how we show up and engage across social and community.
• Build our presence on channels we own and establish where we should engage next.
• Engage with the audience in various forums outside our owned channels.
• Utilize AI to streamline workflows and enhance productivity.
• Develop and execute social strategies aligned with our goals.
• Manage community presence in forums relevant to our target audience.
• Oversee our employee advocacy program and analyze performance metrics.
• Conduct social and community listening, providing actionable insights.

Senior Social and Community Strategist

Content Marketing Manager

• Own how content earns brand authority, accelerates pipeline, and defines POV on the future of the web.
• Decide what content to make and when to ship.
• Ship original research that lands category claims.
• Own the visibility strategy on search and AI-driven discovery.
• Manage the content strategy translating business priorities into a comprehensive content plan.
• Ship research reports every quarter, each anchored in proprietary data with a defensible take.
• Set strategy for how to win on traditional search and AI-driven discovery.

Senior Content Marketing Strategist

Marketing

• Lead the strategy, execution, and measurement of WordPress VIP’s global portfolio of in-person events.
• Partner closely with Sales, Customer Success, Partnerships, and Marketing.
• Own the pipeline contribution strategy for every assigned event.
• Design event programs with a clear path to sourced pipeline.
• Track and report on SAOs sourced, pipeline influenced, and deals accelerated.
• Own end-to-end project management for assigned events.
• Develop the full event marketing plan.
• Report on pipeline impact, attendance vs. goals, and ROI after every event.

Director – Experiential Marketing

• Providing high-quality technical support and consultation through Zendesk tickets and customer calls.
• Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios.
• In-depth debugging that requires close examination of logs and analysis of customer codebases.
• Providing technical guidance to customers on WordPress best practices.

Support Engineer, VIP

Customer Support

• Spend around six self-scheduled hours per day helping customers via email and live chat
• Elevate customer experience by identifying problems, efficiency improvements, and piloting new services
• Actively mentor peers and facilitate continuous change

Happiness Engineer – Customer Support, Success

Solutions Engineer

• Own the technical pre-sales process end-to-end, from discovery and solution design through product demonstrations, technical proposals, and migration planning for prospective customers.
• Partner closely with Sales, Woo, and Automattic for Agencies (A4A) on strategic opportunities, leveraging your technical expertise to become the trusted advisor to prospect developer teams, IT and operations teams, and leadership.
• Lead technical discovery conversations that surface architecture complexity, risk, and opportunity, and use those findings to build a compelling, right-sized solution for each prospect.
• Architect migration plans for complex sites (single-site, Multisite, WooCommerce), including database moves, DNS strategy, caching/CDN configuration, performance tuning, and risk mapping, and then hand off cleanly to the TAM or migration team for execution.
• Run pre-migration performance benchmarks and document the case for how Pressable will measurably improve a prospect’s current environment (TTFB, page load, stability, ops savings).
• Design and implement a scalable pre-sales engagement model, creating reusable assets (demo environments, standard performance benchmarks, technical qualification frameworks) that empower Account Executives to confidently close standard deals without SE intervention.
• Conduct competitive analysis and position Pressable against other hosts (WP Engine, Kinsta, Pantheon, etc.) with clear, factual TCO and performance comparisons.
• Represent Pressable in the broader WordPress community—at WordCamps, agency partner events, webinars, and through published content—building Pressable’s reputation as the technical choice for serious WordPress professionals.
• Feed structured, field-sourced insights back to Product and Engineering from what you’re seeing in pre-sales conversations, contributing to roadmap decisions and sales positioning.
• Provide a clean, documented handoff to the TAM at deal close, including full context on the customer's architecture, risk areas, goals, open items, and first-90-days priorities.
• Push the boundaries of AI in hosting by going beyond day-to-day usage: experiment with new AI-driven ways to work with the application layer, redesign how customers interact (or don’t need to interact) with the platform, and integrate adjacent systems; then turn field learnings into commercially grounded, AI-powered product ideas (for example, auto-generated performance analyses, migration runbooks, or risk maps) that expand what the platform can do for prospects and accounts.
• Steer discussions with senior prospect leadership regarding technical and product strategy, trade-offs, and risk management during the evaluation process.

Senior Solutions Engineer

Technical Account Manager

• Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements. You’ll proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes even when facing unexpected challenges. Your project management will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.
• Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges. You’ll troubleshoot technical and editor-facing issues as they arise, help publishers leverage and optimize Newspack's features, set realistic expectations that align with our scope of support, and proactively identify opportunities to drive customer success.
• Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape. You’ll provide top-notch guidance to publishers, identify product improvement opportunities based on publisher needs, surface bugs and feature requests, and collaborate with engineering to resolve issues. Your closeness to publishers will make you a valuable voice in shaping the product’s evolution.
• Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings, contribute to discussions, and drive continuous improvement. You’ll participate in our highly collaborative team culture: sharing unique solutions, seeking input on complex challenges, and contributing to the collective knowledge that helps all of us serve publishers better. This balance between autonomy and collaboration is crucial to our work approach.
• Develop and refine project management, time management, and communication systems to work more effectively and efficiently. You’ll document solutions, identify patterns across projects that could inform process improvements, and contribute insights from your work to enhance our workflows, product features, and publisher success strategies.

Business Development Rep

• Support WooCommerce’s leadership in developing and implementing a Partner Program
• Identify and assess strategic partnerships that increase the adoption of Woo
• Negotiate comprehensive partnerships with potential partners
• Establish and nurture relationships with existing and new key partners
• Monitor and optimize program performance using analytics