FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director of Support, WordPress VIP
AutomatticDirector of Support leading a global team for WordPress VIP, managing AI-augmented support operations and strategic direction.
About the role
Key responsibilities & impact- Lead a 40+ person global Support and Engineering team operating 24/7
- Lead the continued build-out of an AI-augmented Support model
- Help set the strategic vision for Support and CX
- Coach and develop the bench of Support leads
- Shape VIP’s enterprise Support offering in partnership with Product, Sales, and CX
- Continue building best-in-class reporting on Support outcomes
- Engage credibly with senior internal and external stakeholders
Requirements
What you’ll need- 10+ years of leadership experience in Support or customer-facing organizations
- Direct experience leading a Support organization
- 5+ years supporting SaaS or PaaS products for large enterprise customers
- Experience leading a mature Support organization of 50+ team members
- Commercial mindset comfortable thinking about ARR and retention
- Demonstrated fluency with AI-augmented Support models
- Proven track record of performance management
Benefits
Comp & perks- Competitive base salary
- Open vacation policy
- Remote work options
- Full benefits package including health insurance and retirement plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-augmented Support modelsSaaS productsPaaS productsperformance management
Soft Skills
leadershipcoachingstrategic visionstakeholder engagementcommercial mindset