Territory Manager, EDI
Epicor
ERP
Account Manager
Automatiq
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Drive the successful transition of Automatiq prospects from trial users to fully onboarded, paying clients
- Communicate rates and ensure trial is up to standards
- Understand the company billing structure and answering questions regarding monthly bills & addressing discrepancies with billing department
- Manage and strengthen relationships with existing clients, overseeing a portfolio of approximately 100-150 accounts
- Audit current CRM database and updating for accuracy
- Identifying accounts where the tool is underutilized
- Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products
- Work directly with Sales, Onboarding Specialists, and Directors of Account Management and Customer Relations to create a seamless experience for the customer
- Provide high level customer support, documenting solutions, deescalating issues & maintaining customer satisfaction
- Communicate with CSR 1&2 for improvements in customer responses & handling
- Track and communicate software feature requests
- Cross-sell additional products to your client base
Requirements
- Excellent problem solving skills
- Ability to take the initiative and make decisions
- Excellent communication skills
- Ability to multi-task and be flexible to accommodate the needs of the team
- Excellent team player
- Strong work ethic
- High level of organizational skills and attention to detail
- Good follow through and troubleshooting skills
- Able to work collaboratively with a team and independently without supervision
- Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, email, and various other dashboard and KPI tracking systems and customer support ticketing systems
- Experience in the entertainment/ticketing industry
- 2+ years in a business customer-facing role, preferably in account management
Benefits
- This role is also eligible for quarterly performance-based commissions.
- At Automatiq, we are committed to providing competitive pay and benefits. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportaccount managementbilling structure understandingCRM database auditingdata analysistroubleshooting
Soft skills
problem solvinginitiativecommunicationmulti-taskingteam playerorganizational skillsattention to detailfollow through
