Automatiq

Account Manager

• Drive the successful transition of Automatiq prospects from trial users to fully onboarded, paying clients
• Communicate rates and ensure trial is up to standards
• Understand the company billing structure and answering questions regarding monthly bills & addressing discrepancies with billing department
• Manage and strengthen relationships with existing clients, overseeing a portfolio of approximately 100-150 accounts
• Audit current CRM database and updating for accuracy
• Identifying accounts where the tool is underutilized
• Analyze customer trends in satisfaction and revenue to gauge the success of new and existing products
• Work directly with Sales, Onboarding Specialists, and Directors of Account Management and Customer Relations to create a seamless experience for the customer
• Provide high level customer support, documenting solutions, deescalating issues & maintaining customer satisfaction
• Communicate with CSR 1&2 for improvements in customer responses & handling
• Track and communicate software feature requests
• Cross-sell additional products to your client base