Loss Mitigation Agent – Subs/Replacements

Automatiq

Loss Mitigation Agent sourcing replacements for broken tickets at Automatiq. Collaborating with marketplaces and documenting processes to ensure smooth operations.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and excellent communication skills while effectively managing order replacements and collaborating with team members. Proficient in utilizing various systems for documentation and tracking to ensure timely fulfillment and customer satisfaction.

Highest-signal resume keywords

Problem-Solving SkillsExcellent Communication SkillsOrganizational SkillsTeam CollaborationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

FlexibilityTeam PlayerStrong Work EthicMulti-TaskingTroubleshooting Skills

Tools & Technologies

Monday.comIntercomGoogle DocsGoogle DriveGoogle SheetsExcelJira

Industry Keywords

Order FulfillmentCustomer SupportMarketplace CommunicationSales DocumentationKPI Tracking

About the role

Key responsibilities & impact

Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace.
Communicate with the respective marketplaces & sellers throughout the process via Intercom
Accurately document all steps of the processes in Monday.com
Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling
Communicate with the marketplaces to provide proof in defense of the seller if applicable.
Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary)
Collaborate with team members and/or other departments to determine the best solution for issue at hand
Sourcing suitable substitute tickets within subs/replacements team’s parameters
Perform the necessary steps of fulfillment of the order in a timely manner

Requirements

What you’ll need

Excellent problem-solving skills
Able to perform detailed investigations of claims & determine outcomes using multitude of facts
Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers
Ability to multi-task and be flexible to accommodate the needs of the team
Excellent team player
Strong work ethic
Thrives in a fast paced environment
High level of organizational skills and attention to detail
Good follow through and troubleshooting skills
Able to work collaboratively with a team and independently with little to no supervision
Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)

Benefits

Comp & perks

This role is also eligible for an annual discretionary bonus.
Please refer to our Careers page to learn more about some of the benefits we offer.