Automation Anywhere

Customer Success Manager

• Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through implementation, support, expansion, and renewal.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to realize the highest value with increased adoption, engagement, coverage, and other KPIs.
• Deliver Monthly / Quarterly Business Reviews and effectively manage meeting cadence.
• Stay current with the most recent changes to our product and educate customers on our offerings and updates.
• Lead growth opportunities by expanding into new use cases and teams.
• Identify and communicate customer’s pain points and enhancement requests to the product team.
• Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Report internally and externally on customers project progress, usage, and health KPIs.
• Deliver RCA communications after service outages.
• Coordinate any internal or external UAT’s as required.

Product Manager

• Owning the Agentic Process Automation portfolio with accountability for both business performance and product development
• Partnering with Sales and GTM leadership to understand customer needs and drive adoption and success in the market
• Defining and executing a strategic product roadmap that aligns with the company's vision, customer needs, and market opportunities
• Collaborating with PMs, engineering, UX, GTM, field teams, and customers to deliver high-impact capabilities with speed and predictability
• Acting as a product executive and company spokesperson in customer engagements, supporting both pre- and post-sales success
• Representing the company’s product strategy and vision in analyst, executive, and investor discussions
• Identify, validate, and launch new product opportunities for the APA platform in partnership with GTM teams
• Applying a data-driven approach to set success metrics, prioritize initiatives, and communicate progress across the organization

VP, Product Management

Full-stack Engineer

• Developing and maintaining high-quality, scalable, and performance-oriented UI components and features using modern front-end technologies like React.
• Working closely with Product Management, UX, Backend Engineers, SDET and Support organizations to deliver industry-leading features to the market.
• Writing clean, maintainable, and efficient code, adhering to best practices in UI development.
• Driving the adoption of new tools, frameworks, and methodologies to enhance development efficiency and UI performance.
• Optimizing UI components for maximum performance across a vast array of web-capable devices and browsers.
• Ensuring the UI complies with accessibility standards (e.g., WCAG) and adheres to company design guidelines.
• Providing technical mentorship to junior engineers and share knowledge across teams to foster a culture of learning and improvement.

Senior Staff Engineer

Solutions Engineer

• Directing a distributed global team, comprising a blend of solution engineers delivering pre-sales services
• Collaborating with regional revenue leadership to strategize and execute support for sales to prospects and customers
• Achieving milestones including new logos, large deals, account expansion, revenue generation, and increased product adoption on a global scale
• Defining measurable objectives encompassing revenue generation
• Engaging with key channel partners, system integrators, customers, and prospects globally
• Overseeing hiring, development, and resource allocation for the global team

Customer Success Manager

VP, Product Management

Senior Staff Engineer

VP, Global Solutions Engineering