Auto Avaliar

General

• Provide customer service by phone (outbound and inbound), handling the entire process through to resolution
• Perform administrative routines relevant to the area
• Use the Movidesk platform.

Support Assistant

Support Engineer

• Provide customer support by phone (outbound and inbound), handling each case through to resolution
• Perform administrative routines relevant to the area
• Use the Movidesk tool.

Support Analyst I

Analyst

• Knowledge of indirect taxes: (ISS, PIS, COFINS, ICMS and DIFAL, IBS and CBS)
• Understand applicable taxation levels and how to calculate them
• Know basic tax credit concepts and relate them to the services provided
• Understand the differences between taxation processes to ensure tax compliance
• Knowledge of tax reporting obligations: (SPED Fiscal (EFD ICMS/IPI), EFD Contribuições, EFD-Reinf and DCTFWeb)
• Prepare, analyze and submit the tax responsibilities mentioned
• Verify tax scenarios according to NCM
• Calculate indirect taxes and submit the relevant tax filings according to the tax calendar

Mid-level Tax Analyst

Product Manager

• Build and manage the best experience for our customers in the automotive segment, focusing on the continuous development and evolution of the digital inspection/reporting product;
• Manage the product backlog end-to-end, writing and detailing User Stories and Job Stories with clear acceptance criteria, prioritization based on value/risk, and release sequencing;
• Coordinate development cycles and agile ceremonies with the IT engineering team (Scrum/Kanban), actively managing dependencies across data, design, legal, and commercial teams;
• Conduct tactical discovery with retailers, dealerships, and internal areas to refine requirements and incrementally validate solutions;
• Integrate validated prototypes from the Product Designer and business rules defined by the Data Product Analyst into the backlog;
• Define, manage, and track product delivery goals (KPIs and OKRs), monitoring metrics such as Lead Time, funnel conversion, and delivery predictability;
• Validate releases and certify deliveries against established acceptance criteria before publishing and deploying to production.

Product Owner

Product Designer

• Build high‑fidelity, navigable prototypes in Figma (digital report screens, mileage and damage timeline, purchase journey and authorization flow);
• Manage and prioritize the design backlog, ensuring the UI/UX pipeline aligns with the product roadmap and stakeholder needs;
• Produce final UI implementations while contributing to the evolution of the area’s Design System, reporting gaps and proposing new components/tokens;
• Conduct usability tests on prototypes, analyze experience metrics, and iterate solutions before development;
• Lead the design handoff and refinement process for engineering (visual specs, states, responsiveness and documentation), acting as the direct liaison with developers.

• Provide customer support, managing each case through to resolution;
• Hold meetings with clients and other departments;
• Perform administrative tasks relevant to the area;
• Use Service Desk tools.

International Support Analyst

• Lead the platform’s product design from user research (merchants and end consumers) through information architecture, prototyping, and final UI.
• Build, evolve, and maintain the company’s design system to ensure scalability.
• Design and optimize complex journeys, including: license-plate lookup, digital inspection/report with a mileage and damage timeline, end-to-end purchase journey, and consent and owner-authorization flows.
• Ensure visual and experience consistency across B2B and B2C lines, and deliver high-quality handoffs to the engineering team.
• Establish consistent usability testing routines and track product experience metrics.