Senior Learning and Development Facilitator
DaVita Kidney Care
Sales Training Manager
Auto Approve
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Empower both new and existing Loan Consultants (LCs) with the tools, playbooks, and insights they need to connect with customers, simplify the refinance process, and close deals.
- Oversee and lead interviewing, onboarding, and training for our Day 1 – 30 Loan Consultants.
- Develop, update, and deliver new hire training materials.
- Monitor day-to-day performance, create and follow up on objectives, and serve as a resource for LC new hires during initial training.
- Develop and create materials to aid in their growth and success.
- Facilitate and continually refine onboarding and ongoing training programs to ramp new hires quickly.
- Develop high-impact sales content (playbooks, talk tracks, borrower education materials, and digital resources).
- Define and report on enablement KPIs for new hire LCs such as rep productivity, training impact, and application-to-funding conversion.
- Partner with the Talent Acquisition department for full lifecycle LC recruitment.
- Facilitate lead distribution for new hires in the training program.
- Provide training and on-the-job coaching to Loan Consultants.
- Partner with sales leadership, operations, and product teams to identify bottlenecks and implement solutions that improve conversion, speed, and customer experience.
- Escalate information security and risk management concerns to senior management team.
- Support executive management in ongoing initiatives as assigned.
Requirements
- 3+ years of experience developing and facilitating training in a virtual and/or classroom environment.
- 3+ years of experience in Learning and Development and/or adult learning
- 3+ years in sales enablement, lending operations, or auto refinance sales, ideally in a fintech or growth-stage environment.
- 3+ years of experience in a B2C or Call Center sales role
- Exceptional communication skills; you will be clear, concise, and engaging.
- Experience creating and iterating on training materials, work experience in instructional design is preferred.
- Proven success leading enablement programs that drive measurable business impact.
- Able to translate business problems into scalable processes, training, and measurable outcomes.
- Can transform desired outcomes into actionable programs that align people, processes, and tools.
- Proficiency with CRM systems and enablement tools; experience integrating data insights into sales coaching.
- Deep understanding of auto lending and refinance processes, from lead generation to funding, along with knowledge of ancillary product sales.
- Ability to translate complex lending concepts into clear, customer-centered messaging.
- Strong analytical mindset with experience using data to measure enablement impact.
- Passionate about improving both sales performance and borrower experience.
- Strong organization and time management skills amid newly identified obstacles or a sudden change in priorities
- Willingness to work varying days/hours to ensure Loan Consultant shift coverage
Benefits
- full suite of medical benefits (including dental, vision, pet insurance, and more)
- generous PTO and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training developmentfacilitationinstructional designsales enablementlending operationsauto refinance salesB2C salesdata analysisCRM systemsenablement tools
Soft skills
communicationorganizationtime managementcoachingleadershipproblem-solvingadaptabilityengagementcollaborationanalytical mindset
