Australian Payments Plus

Analyst

• Provide guidance and leadership to the business analysis team and deliver solution and analysis to scheme teams (including NPP, eftpos and BPay)
• Lead development and implementation of process management outcomes in collaboration with Process Owners
• Deliver sustainable process management outputs to support the AP+ business Maturity Program
• Provide strategic guidance and thought leadership in process management (capture to optimisation) to align with organisational goals
• Collaborate with executive leadership to identify and validate process ownership, end to end process outcomes and process improvements
• Lead process workshops to validate ownership, identify end to end processes, assess process maturity and build roadmaps for process improvement
• Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations
• Prepare reports and presentations to communicate process improvements and project updates to stakeholders
• Manage multiple process scopes in parallel and prioritise tasks effectively to support process owners
• Design effective process controls, map risks and obligations to ensure regulatory requirements are met
• Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation
• Take reasonable care for your own safety and the safety of others and support AP+ to meet its duties under relevant safety and environmental legislation

Process Analyst

Business Analyst

• Bridge the gap between business needs and technical solutions, providing analysis and documentation of business and system requirements for assigned initiatives and projects.
• Gather requirements through the entire delivery and operational lifecycle, including defining and managing scope, requirements elicitation, analysis, documentation, and prioritisation.
• Model business processes and identify opportunities for process improvements.
• Conduct data modelling and mapping to support detailed analysis and enable effective solution design.
• Identify risks, issues, and benefits of existing and proposed solutions and outline business impacts.
• Validate systems, products, platforms and services against requirements, experience goals, metrics, and targets.
• Identify, analyse and engage a range of stakeholders to influence decisions, resolve problems, manage resolutions, and implement stakeholder engagement and communications plans.
• Simplify information and decipher technical jargon so it is easily understood by nontechnical audiences.
• Support and drive the testing and implementation of solutions.
• Facilitate business transitions and help establish change and improvements.
• Create and maintain documentation regarding various projects, processes, and operations and ensure business analysis deliverables are high quality and adhere to standards.
• Support and guide less experienced business analysts by providing advice, sharing best practices, and assisting in their skill development.

Process Analyst

Senior Business Analyst