Australian Payments Plus

Business Analyst

• As a Business Analyst within the AP+ Member Onboarding team, you'll play a critical role in enabling new participants and existing members to successfully connect to Australia's payments ecosystem.
• Working across onboarding activities and member-initiated change requests, you'll act as the bridge between our customers, product and technical teams, ensuring solutions are clearly understood, accurately documented and delivered efficiently.
• This is a fast-paced, delivery-focused role where you'll manage multiple concurrent workstreams, facilitate technical discussions, capture business and system requirements, and guide stakeholders through complex onboarding and change activities.
• Success requires someone who is highly organised, customer-focused and comfortable working with ambiguity while maintaining exceptional attention to detail.
• The role aligns with AP+'s broader Business Analyst capability of translating business needs into practical technical solutions, producing high-quality analysis artefacts and supporting successful delivery outcomes.
• Key outcomes the role will own include partnering with members, product managers and technical delivery teams to successfully onboard new participants and deliver member-initiated changes across AP+'s payments platforms, gathering, analysing and documenting business and system requirements, facilitating workshops and technical discussions, producing and maintaining high-quality documentation, supporting solution validation and testing, and identifying opportunities to improve onboarding processes and member experience through continuous improvement initiatives.

Business Intelligence Analyst

• Develop and maintain risk reports, dashboards and metrics that provide timely, accurate and meaningful insights into AP+'s risk profile.
• Act as the subject matter expert for AP+'s enterprise risk reporting tool, driving ongoing enhancements, system improvements and data quality initiatives.
• Analyse risk data to identify emerging trends, control effectiveness and areas requiring management attention.
• Produce high-quality reporting and insights that support executive decision-making and organisational governance.
• Collaborate with stakeholders across Risk and the wider business to ensure reporting meets organisational and regulatory requirements.
• Continuously review and improve reporting processes, tools and methodologies to increase efficiency, accuracy and value.
• Support the maintenance of robust risk information, records and reporting standards across the organisation.
• Contribute to a culture of continuous improvement by identifying opportunities to enhance reporting capability and data-driven decision-making.

Senior Risk Reporting Analyst

Risk

• Lead the development, implementation and ongoing enhancement of AP+'s Risk Management Strategy, Framework, policies and standards.
• Lead the development of risk appetite measures and supporting metrics, ensuring effective monitoring and reporting across the organisation.
• Develop and deliver initiatives that strengthen AP+'s risk culture, capability and organisational awareness through engagement, training and communications.
• Partner with senior stakeholders to provide expert advice on risk policy, governance and strategic risk initiatives.
• Facilitate workshops and collaborate with business leaders to embed risk management practices into everyday decision-making.
• Design and implement approaches to measure the effectiveness, adoption and continuous improvement of risk policies and frameworks.
• Drive the governance, consultation and approval process for enterprise risk policies and supporting documentation.
• Monitor emerging regulatory, industry and operational developments, ensuring AP+'s risk framework continues to evolve in line with best practice.

Senior Manager, Risk Policy – Strategy

Account Manager

• Identify, qualify and convert new commercial opportunities, building a strong and sustainable pipeline aligned to growth objectives.
• Manage strategic customer relationships to drive revenue growth, retention and long-term account value.
• Lead the development of high-quality bids, proposals and commercial offers, including pricing, budgeting and value proposition development.
• Execute eftpos product and innovation roadmap
• Analyse market, customer and performance data to identify insights, growth opportunities and areas to deliver value for both eftpos and the Acquirer.
• Build and influence senior stakeholder relationships to deliver commercially sound and mutually beneficial outcomes.
• Develop business cases, investment appraisals and recommendations that support informed decision-making and strategic priorities.
• Track, measure and report on commercial performance, benefits realisation and progress against agreed objectives.
• Provide strategic advice and recommendations to address client needs, improve business effectiveness and support organisational growth.

Account Manager – Acquiring

Manager

• Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.
• Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.
• Translate commercial agreements, product commitments and scheme requirements into coordinated onboarding and change delivery plans.
• Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.
• Coordinate onboarding and member change activities across customers, internal teams, schemes and third-party providers to achieve timely outcomes.
• Ensure onboarding activities meet quality, operational, compliance and regulatory requirements, with appropriate controls, documentation and evidence maintained.
• Monitor onboarding performance, risks and customer outcomes, driving issue resolution and continuous improvement across processes, controls and customer experience.
• Build trusted stakeholder relationships and develop repeatable procedures, tools and guidance to support consistent onboarding delivery and ongoing service engagement.

Business Analyst

Senior Risk Reporting Analyst

Senior Manager, Risk Policy – Strategy

Account Manager – Acquiring

Customer Enablement Manager