Australian Payments Plus

Compliance

• Manage and monitor Member compliance with AP+ Scheme Rules, including due diligence, annual attestations and remediation activities.
• Coordinate and resolve non-compliance cases and tickets within agreed SLAs, recommending appropriate consequence management actions.
• Provide specialist interpretation and advice on Scheme Rules and compliance frameworks to Members and internal stakeholders.
• Facilitate stakeholder discussions regarding breaches, remediation plans, exemptions and risk prioritisation.
• Maintain accurate compliance registers, governance documentation and audit-ready records.
• Prepare and deliver compliance reporting, analyse trends and provide insights to management and relevant forums.
• Draft and issue Member communications relating to compliance matters and regulatory obligations.
• Contribute to quality assurance activities, identifying control gaps and process improvement opportunities.
• Support incident and problem management activities related to Member compliance matters.
• Collaborate cross-functionally (Product, Legal, Payment Operations, Commercial, Fraud) to support organisation-wide initiatives and strengthen compliance outcomes.

Member Compliance Specialist

Chief Technology Officer

• Define and lead service management strategy for critical payments platforms, aligning reliability, resilience, and performance with business, regulatory, and customer outcomes.
• Own end-to-end service performance across high-availability, real-time environments, ensuring stability, scalability, and operational excellence.
• Lead response to major incidents impacting payment flows, safeguarding customer trust, financial integrity, and scheme obligations.
• Embed proactive, data-driven practices to reduce failure demand, optimise transaction performance, and strengthen platform resilience.
• Partner with senior stakeholders across product, risk, and operations to prioritise demand and ensure alignment to regulatory and commercial objectives.
• Build and lead high-performing teams, uplifting service management maturity to support secure, compliant, and always-on payment services.

Head of Technology Service Management

Strategy

• Lead the development and execution of AP+’s enterprise strategy, ensuring alignment with the evolving Australian payments landscape.
• Structure and solve complex strategic problems, leveraging data-driven insights to inform executive decision-making.
• Identify and evaluate growth opportunities, partnerships, and innovation pathways to strengthen AP+’s market position.
• Provide clear, actionable strategic advice to the Executive Leadership Team on priorities, investments, and trade-offs.
• Monitor industry trends and the broader payments ecosystem to proactively identify risks and opportunities.
• Lead and deliver high-priority strategic initiatives end-to-end, ensuring alignment to business objectives and measurable outcomes.
• Collaborate across product, technology, operations, and industry teams to drive cohesive and integrated strategic delivery.
• Build and influence relationships across internal and external stakeholders to achieve outcomes in a complex ecosystem.

Strategy Lead

Operations

• Apply standard measurement techniques to collect, analyse, and report operational data.
• Conduct basic risk management activities and maintain documentation of risks and mitigation actions.
• Support quality assurance through audits, compliance checks, and identification of nonconformances.
• Provide specialist advice within the immediate area of responsibility and collaborate with other experts as needed.
• Perform application support tasks including issue resolution and performance monitoring.
• Support incident response by diagnosing, escalating, and coordinating resolution efforts.
• Investigate and resolve systemic problems, implement fixes, and support trend analysis for process improvement.
• Handle customer service inquiries, perform initial diagnostics, and contribute to service standards development.
• Engage stakeholders through structured communication plans and feedback analysis.
• Enhance customer and stakeholder relationships by managing issues and sharing lessons learned.

Payments Operations Analyst

Business Analyst

• Gather requirements through the entire delivery and operational lifecycle, including defining and managing scope, requirements elicitation, analysis and documentation, and associated prioritisation activities.
• Model business processes and identify opportunities for process improvements.
• Conduct data modelling and mapping to support detailed analysis and enable effective solution design.
• Identify risks, issues, and benefits of existing and proposed solutions and outline business impacts.
• Validate systems, products, platforms and services against requirements, experience goals, metrics, and targets.
• Identify, analyse and engage a range of stakeholders to influence their decisions and actions for mutual benefit, including resolving problems and issues, managing resolutions, and implementing stakeholder engagement and communications plans.
• Simplify information and decipher technical jargon so it is easily understood by non-technical audiences.
• Support and drive the testing and implementation of solutions.
• Facilitate business transitions and help establish change and improvements.
• Create and maintain documentation regarding various projects, processes, and operations.
• Ensure all business analysis deliverables produced are of a high quality and adhere to organisational and industry standards.
• Support and guide less experienced business analysts by providing advice, sharing best practices, and assisting in their skill development

Senior Business Analyst, Payments

Risk

• These roles lead risk assessment and mitigation efforts at a portfolio level, ensuring operational risks are appropriately identified, managed and escalated where required.
• You will provide guidance to Business Risk Managers, drive consistency of approach across the hub model, and engage senior stakeholders to influence risk maturity and uplift initiatives.
• The Senior Manager plays a key role in shaping risk practices, strengthening governance, and ensuring the first line of defence operates effectively and cohesively.

Member Compliance Specialist

Head of Technology Service Management

Strategy Lead

Payments Operations Analyst

Senior Business Analyst, Payments

Senior Manager, Business Risk