Australian Payments Plus

Manager

• Plans, schedules, and coordinates scheme releases in line with the established scheme release cycles.
• Collaborates across all product and delivery teams to identify and manage release candidates through the cycle to release.
• Manages the end-to-end release lifecycle, ensuring timely and quality deliverables.
• Is responsible for maintaining and reporting on the contents and status of each release.
• Publish release comms to portal
• Tracks and Manages release content with vendors in line with defined scheme release schedule.
• Manages delivery risk for scheme release’
• Manage & drive scheme release testing cycles
• Manage implementation planning with internal and external stakeholders.
• Issues and facilitates communications of release plans, progress, and outcomes to internal and external stakeholders.
• Conducts post-release reviews and identifies areas for improvement.
• Builds and maintains strong relationships with stakeholders, addressing issues and driving continuous improvement.

Scheme Release Manager

Support Engineer

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications
• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders
• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics
• Undertaking the day to day support activities and complete tasks within defined service levels
• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups
• Following documented procedures for effective and efficient resolution of incidents and problems
• Performing change analysis and support activities as part of change enablement processes
• Participating in post incident reviews and root cause analysis activities as part of problem management
• Developing and maintaining a knowledge management database including relevant processes and procedures
• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends
• Driving continual improvement through improving task workflows, processes and working towards automation

IT Operations Support Analyst

• Analyse business issues to identify problems and opportunities, contributing to practical solutions and improvements.
• Support feasibility assessments by gathering insights, evaluating options, and documenting business change proposals.
• Apply standard techniques to elicit, define, and manage requirements, maintaining accurate documentation and backlogs.
• Assist in deploying, configuring, and maintaining IT systems, ensuring performance, reliability, and security.
• Execute operational procedures such as system backups and restores and streamline routine administration through automation and scripting.
• Coordinate and support release planning and delivery, adhering to established schedules and governance processes.
• Participate in testing and quality assurance to validate releases, troubleshoot issues, and maintain release integrity.
• Collaborate with stakeholders to analyse business needs and requirements, ensuring alignment with organisational goals.

Technical Analyst

Software Engineer

• Provide Strategic Thought Leadership: Offer strategic guidance and thought leadership across the full process management lifecycle ensuring alignment with AP+’s strategic and operational goals.
• Partner with Executive Leadership: Collaborate with senior leaders to identify and maintain process ownership, define end-to-end process outcomes, and prioritise improvement initiatives that support long-term organisational success.
• Facilitate Process Workshops: Lead and facilitate workshops to validate process ownership, document end-to-end process flows, assess AP+’s process maturity, and develop actionable roadmaps for improvement.
• Drive Cross-Functional Collaboration: Work with cross-functional teams to uncover process inefficiencies, identify automation opportunities, and maintain a prioritised backlog of process improvement initiatives.
• Communicate Insights and Progress: Develop and present reports, insights, and executive-ready presentations to communicate process improvements, performance metrics, and project updates to key stakeholders.
• Manage Multiple Changes: Oversee multiple process areas simultaneously, balancing priorities and resources effectively to deliver high-impact outcomes for process owners and business units.
• Design and Implement Process Controls: Establish effective process controls, map associated risks and regulatory obligations and ensure AP+ demonstrates compliance with relevant regulatory and governance requirements.
• Champion Continuous Improvement: Foster a culture of continuous improvement by promoting best practices, innovation, and process excellence across the organisation.
• Improve Knowledge Management: Create sustainable knowledge practices which empower AP+ employees to deliver on outcomes more effectively through alignment of policy, procedures and work instructions that detail ways of working.

Senior Process Engineering Consultant

Analyst

• Provide guidance and leadership to the business analysis team and deliver solution and analysis to scheme teams (including NPP, eftpos and BPay)
• Lead development and implementation of process management outcomes in collaboration with Process Owners
• Deliver sustainable process management outputs to support the AP+ business Maturity Program
• Provide strategic guidance and thought leadership in process management (capture to optimisation) to align with organisational goals
• Collaborate with executive leadership to identify and validate process ownership, end to end process outcomes and process improvements
• Lead process workshops to validate ownership, identify end to end processes, assess process maturity and build roadmaps for process improvement
• Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations
• Prepare reports and presentations to communicate process improvements and project updates to stakeholders
• Manage multiple process scopes in parallel and prioritise tasks effectively to support process owners
• Design effective process controls, map risks and obligations to ensure regulatory requirements are met
• Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation
• Take reasonable care for your own safety and the safety of others and support AP+ to meet its duties under relevant safety and environmental legislation

Process Analyst

Business Analyst

• Bridge the gap between business needs and technical solutions, providing analysis and documentation of business and system requirements for assigned initiatives and projects.
• Gather requirements through the entire delivery and operational lifecycle, including defining and managing scope, requirements elicitation, analysis, documentation, and prioritisation.
• Model business processes and identify opportunities for process improvements.
• Conduct data modelling and mapping to support detailed analysis and enable effective solution design.
• Identify risks, issues, and benefits of existing and proposed solutions and outline business impacts.
• Validate systems, products, platforms and services against requirements, experience goals, metrics, and targets.
• Identify, analyse and engage a range of stakeholders to influence decisions, resolve problems, manage resolutions, and implement stakeholder engagement and communications plans.
• Simplify information and decipher technical jargon so it is easily understood by nontechnical audiences.
• Support and drive the testing and implementation of solutions.
• Facilitate business transitions and help establish change and improvements.
• Create and maintain documentation regarding various projects, processes, and operations and ensure business analysis deliverables are high quality and adhere to standards.
• Support and guide less experienced business analysts by providing advice, sharing best practices, and assisting in their skill development.

Scheme Release Manager

IT Operations Support Analyst

Technical Analyst

Senior Process Engineering Consultant

Process Analyst

Senior Business Analyst