Customer Enablement Manager

Australian Payments Plus

Manage customer onboarding and transition activities for AP+ products. Building stakeholder relationships and improving service delivery in the payments ecosystem.

Posted 7/6/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.
Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.
Translate commercial agreements, product commitments and scheme requirements into coordinated onboarding and change delivery plans.
Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.
Coordinate onboarding and member change activities across customers, internal teams, schemes and third-party providers to achieve timely outcomes.
Ensure onboarding activities meet quality, operational, compliance and regulatory requirements, with appropriate controls, documentation and evidence maintained.
Monitor onboarding performance, risks and customer outcomes, driving issue resolution and continuous improvement across processes, controls and customer experience.
Build trusted stakeholder relationships and develop repeatable procedures, tools and guidance to support consistent onboarding delivery and ongoing service engagement.

Requirements

What you’ll need

Demonstrated experience in customer onboarding, implementation, operations, project delivery or customer relationship management within payments, banking or financial services.
Proven ability to manage end-to-end onboarding, change or transition activities, including planning, stakeholder coordination, issue resolution and successful handover to business-as-usual operations.
Strong understanding of customer onboarding, operational readiness and hypercare frameworks, with experience delivering positive customer outcomes in complex, regulated environments.
Sound knowledge of the payments, banking or financial services regulatory landscape, including the ability to interpret and apply scheme, compliance and operational requirements.
Experience identifying, managing and mitigating operational, compliance and customer risks, supported by a strong understanding of risk management, controls and governance frameworks.
Strong stakeholder management and communication skills, with the ability to build trusted relationships, influence outcomes and coordinate delivery across customers, internal teams, schemes and third-party providers.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Australian Payments Plus Website LinkedIn All Job Openings 201 - 500 employees 💸 Finance 📋 Compliance Finance
Financial Technology
Compliance Australian Payments Plus (AP+) is a company formed by the amalgamation of BPAY Group, eftpos, and NPP Australia to shape the future of payments in Australia. AP+ focuses on delivering innovative and efficient payment experiences for consumers, businesses, and government. With a strong emphasis on digital identity verification, secure bill payments, and real-time, data-rich transactions, AP+ aims to enhance Australia's payments ecosystem. The company prides itself on trust, inclusivity, and creating more opportunities for Australians across various sectors of the economy, while also supporting the development of essential payments infrastructure. Customer Enablement Manager 🔥 46 minutes ago 🏢🏡 Sydney – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.
Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.
Translate commercial agreements, product commitments and scheme requirements into coordinated onboarding and change delivery plans.
Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.
Coordinate onboarding and member change activities across customers, internal teams, schemes and third-party providers to achieve timely outcomes.
Ensure onboarding activities meet quality, operational, compliance and regulatory requirements, with appropriate controls, documentation and evidence maintained.
Monitor onboarding performance, risks and customer outcomes, driving issue resolution and continuous improvement across processes, controls and customer experience.
Build trusted stakeholder relationships and develop repeatable procedures, tools and guidance to support consistent onboarding delivery and ongoing service engagement. 🎯 Requirements
Demonstrated experience in customer onboarding, implementation, operations, project delivery or customer relationship management within payments, banking or financial services.
Proven ability to manage end-to-end onboarding, change or transition activities, including planning, stakeholder coordination, issue resolution and successful handover to business-as-usual operations.
Strong understanding of customer onboarding, operational readiness and hypercare frameworks, with experience delivering positive customer outcomes in complex, regulated environments.
Sound knowledge of the payments, banking or financial services regulatory landscape, including the ability to interpret and apply scheme, compliance and operational requirements.
Experience identifying, managing and mitigating operational, compliance and customer risks, supported by a strong understanding of risk management, controls and governance frameworks.
Strong stakeholder management and communication skills, with the ability to build trusted relationships, influence outcomes and coordinate delivery across customers, internal teams, schemes and third-party providers. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Credit Risk Manager 🔥 4 hours ago Skip Loans 11 - 50 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Credit Risk Manager responsible for credit risk framework and assurance at Skip. Leading a second-line function to ensure credit quality and compliance. 🏢🏡 Sydney – Hybrid 💰 Seed on 2023-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Marketplace Advertising Manager 🔥 8 hours ago Pattern Bioscience 11 - 50 Website LinkedIn All Job Openings Marketplace Advertising Manager leading clients and shaping digital growth stories at Australia’s leading ecommerce digital agency. Offering hybrid work, flexible hours, and other benefits. 🏢🏡 Sydney – Hybrid 💰 $28.7M Series C on 2023-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Vendor Alliance Manager 🕒 3 days ago Pax8 1001 - 5000 🏪 Marketplace 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Vendor Alliance Manager at Pax8 shaping strategic vendor growth and driving impact across the partner ecosystem in Australia. Building partnerships and executing go-to-market strategies with a focus on innovation. 🏢🏡 Sydney – Hybrid 💰 $50M Debt Financing - Pax8 on 2023-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Marketplace Manager 🕒 6 days ago Essity 10,000+ employees ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Marketplace Manager at Modibodi responsible for optimizing digital sales and marketplace strategy. Leading relationships and teams towards commercial success across online platforms. 🏢🏡 Sydney – Hybrid 💰 Post-IPO Debt on 2022-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Credit Risk Manager 🕒 6 days ago Commonwealth Bank 10,000+ employees Website LinkedIn All Job Openings Credit Risk Manager improving credit strategy using data and collaboration with cross-functional teams. Engaging in portfolio management and delivering credit improvements for the bank. 🏢🏡 Sydney – Hybrid 💰 Venture Round on 2015-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Onboarding Process ManagementChange Delivery PlanningIssue ResolutionOperational ControlsGovernance Frameworks

Soft Skills

Communication SkillsRelationship BuildingInfluencing Outcomes