Aura

Account Executive

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Inside Sales Representative – Retention

Machine Learning Engineer

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.
Come build with us!
We are looking for a MLOps Engineer to help us accomplish our mission to become the premier digital safety organization of the world. In this role you will be responsible for designing, building, and maintaining the infrastructure and pipelines that support the end-to-end machine learning lifecycle from model development through deployment and monitoring.
Day to Day:
Automate and optimize ML workflows using CI/CD pipelines, containerization, and orchestration tools to ensure reliable, efficient, and repeatable model delivery.
Collaborate closely with data scientists and product teams to productionalize models, integrate them into customer-facing features, and ensure reliable performance in real-world applications. Helping to establish best practices for the Data Science codebase to ensure smooth hand-offs when transitioning developmental models into production-ready deployments.
Develop and own model monitoring, alerting, and logging systems to track model drift, performance degradation, and anomalies in production environments.
Define and advocate for best practices around model versioning, lineage, testing, and reproducibility to uphold high standards of reliability and compliance.
Ensure privacy, security, and compliance in all ML infrastructure by embedding secure engineering principles and collaborating with InfoSec, Legal, and platform teams.
Contribute to the evolution of Aura’s ML platform and tooling, evaluating and integrating new technologies that improve velocity and robustness.
It would be great if you also had:
Experience supporting generative AI models (LLMs) in production, including prompt quantization, pipeline orchestration, evaluation pipelines, efficient serving strategies, and robust safety and fairness guardrails.
Exposure to observability tooling (e.g., MLflow, LangFuse, Braintrust)
THIS POSITION DOES REQUIRE ONE WEEK A MONTH TO BE 24/7 ON CALL

MLOps Engineer

Business Operations

• Help build and scale the operating model that powers Aura’s growth
• Partner closely with various teams to drive alignment, deliver insights, and enable efficient, data-driven execution
• Develop and manage dashboards, KPIs, and reporting that track acquisition, conversion, retention, and revenue performance
• Analyze key drivers of growth and translate insights into action
• Translate company-level objectives into operational plans and track progress
• Monitor performance across Direct-to-Consumer and Partner channels, highlighting risks and opportunities
• Support annual and quarterly GTM planning cycles and resource allocation discussions
• Identify bottlenecks and implement process and workflow improvements
• Lead execution of cross-functional initiatives, launches, pilots, and special projects
• Ensure alignment, clear ownership, and timely delivery across stakeholders
• Manage and mentor a small team of analysts and operations managers
• Foster a culture of collaboration, accountability, and continuous improvement

Director, Business Operations

Security Engineer

• Lead Aura's Core Consumer Security portfolio, defining product vision and strategy
• Own the product lifecycle from concept to launch: prototype, validate, iterate
• Identify customer friction and design solutions that drive protection and delight
• Leverage AI and LLMs to create guided, automated safety experiences
• Define success metrics, measure results, and adapt based on evidence
• Lead cross-functional teams (design, engineering, marketing, customer-facing) to deliver value
• Balance customer delight with commercial outcomes to drive measurable business impact

Senior Product Manager, Core Consumer Security

Sales

• Master and evangelize Aura’s story and mission to “create a safer internet” for individuals and families
• Become an expert on Aura’s product suite and how it protects customers’ digital lives
• Make daily outbound calls to existing customers to discuss enhanced protection options, upgrades, and additional features
• Consult and advise customers on the best ways to strengthen their online safety through personalized solutions
• Achieve or exceed monthly upsell and revenue targets
• Collaborate with team members to continuously improve sales approaches and customer experience
• Stay informed on industry trends and cybersecurity news to act as a trusted advisor to customers

Sales Specialist - Upsell

• Master evangelizing Aura's story and mission to “create a safer internet” for individuals and families
• Full comprehension of Aura's product catalog and how they protect our customers
• Consult with customers on best practices to better protect their online identity and digital assets
• Take inbound sales calls generated by our marketing team and partners, and align those prospective customers with the Aura plan that best meets their needs
• Achieve or exceed monthly quotas by enrolling new customers prospects into Aura
• Collaborate with team members to better improve sales processes
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource customers

Inside Sales Representative – Retention

MLOps Engineer

Director, Business Operations

Senior Product Manager, Core Consumer Security

Sales Specialist - Upsell

Inside Sales Representative - Enrollment