Aura

Full-stack Engineer

• Improve the product experience by delivering high-quality features.
• Develop secure, well-tested, performant product features across React Native, React, GraphQL, and backend/service integrations.
• Work in a cross-functional team that collaborates closely with Product, QA, backend, mobile/desktop, cloud, and release/UAT partners.
• Own features end-to-end: clarify requirements, design the technical approach, implement, test, support release, and verify production behavior.
• Debug issues across the full stack, including frontend state, API contracts, backend services, event flows, logs, and third-party integrations.
• Bring a security and product mindset to device-related experiences, including enrollment, device posture, access control, policy behavior, and edge cases.
• Be proactive in suggesting pragmatic engineering improvements, architecture refinements, and best practices without overengineering.
• Maintain AI-native working surfaces: tests, documentation, prompts, scripts, and configuration that allow AI agents to work effectively with the codebase.
• Contribute to the team’s AI workflow improvements by creating and sharing skills, automation templates, prompts, and development best practices.

Senior Full Stack Engineer

Backend Engineer

• Design, document, and drive the architectural vision and strategy for backend services, ensuring scalability, reliability, security and alignment with business goals.
• Define and govern technical standards, patterns, and best practices for cloud infrastructure and application development. Serve as a technical expert for the AWS serverless ecosystem, including Lambda functions, API Gateways, managed databases (e.g., DynamoDB/RDS), and CloudWatch.
• Develop, maintain, and evolve the platform's infrastructure using Terraform for Infrastructure as Code (IaC), with a focus on reusable modules and automation.
• Implement and manage CI/CD pipelines and deployment strategies using tools such as GitHub Actions to automate the software development lifecycle for both infrastructure and application code.
• Lead, mentor, and grow a team of software engineers, fostering a culture of technical excellence, collaboration, and accountability.
• Provide technical guidance and consultation on complex design challenges, performance tuning, and operational efficiency.
• Drive adoption of new technologies and platform capabilities, ensuring a smooth transition for development teams.
• Establish and enforce best practices for platform monitoring, alerting, and logging.
• Ensure the platform adheres to security, compliance, and cost-management policies.

Platform Architect

• Design, document, and drive the architectural vision and strategy for backend services, ensuring scalability, reliability, security and alignment with business goals.
• Define and govern technical standards, patterns, and best practices for cloud infrastructure and application development. Serve as a technical expert for the AWS serverless ecosystem, including Lambda functions, API Gateways, managed databases (e.g., DynamoDB/RDS), and CloudWatch.
• Develop, maintain, and evolve the platform's infrastructure using Terraform for Infrastructure as Code (IaC), with a focus on reusable modules and automation.
• Implement and manage CI/CD pipelines and deployment strategies using tools such as GitHub Actions to automate the software development lifecycle for both infrastructure and application code.
• Lead, mentor, and grow a team of software engineers, fostering a culture of technical excellence, collaboration, and accountability.
• Provide technical guidance and consultation on complex design challenges, performance tuning, and operational efficiency.
• Drive adoption of new technologies and platform capabilities, ensuring a smooth transition for development teams.
• Establish and enforce best practices for platform monitoring, alerting, and logging.
• Ensure the platform adheres to security, compliance, and cost-management policies.
• This position is 100% remote; may work from home.

Analyst

• Collaborate with Aura CX leaders, Sales, Finance, and Outsource Partners to align forecasts, staffing strategies, hiring plans, and associated expenses to business goals
• Forecast contact volume, handling times, shrinkage, and occupancy across all channels to determine FTE requirements, new hire class sizes, and training timing
• Own the vendor (BPO) forecast, ensuring staffing plans, billable hours, and service quality guarantees are aligned with contractual agreements
• Develop, execute, and measure forecasting models using multiple methods; conduct backtesting and error analysis (MAPE/APE/MAE) to improve accuracy
• Create and maintain dashboards and reporting (Tableau, Databricks, Five9, Verint, Excel) that monitor forecast accuracy, occupancy, and performance trends
• Deliver actionable recommendations and executive-level presentations that influence operational and corporate strategy
• Conduct scenario modeling and sensitivity analysis to evaluate the impact of campaigns, product launches, or growth initiatives on staffing and cost
• Integrate forecast and capacity planning into the broader WFM ecosystem, ensuring alignment with scheduling and real-time management processes
• Serve as a trusted advisor on workforce management and call center best practices that support the deployment of tools and technology across the organization
• Assist with WFM and call center system requests, ensuring configuration, reporting, and access needs are met
• Provide backup support as needed for scheduling and intraday requests
• Other duties as assigned

Senior Workforce Planning Analyst

Sales

• Proactively engage current customers and consult on their needs
• Offer additional products and upgrades
• Achieve or exceed upsell and revenue targets
• Collaborate with team members to improve sales approaches

Sales Specialist – Upsell

DevOps Engineer

• Create tools for use by all of Aura in multiple languages and paradigms. EG Serverless / Containers.
• Investigate better ways to enable teams to deploy and manage networks and product deployments
• Assist with deployments using Terraform and GH Actions
• Debug cloud issues when development teams need assistance
• Offer design assistance for teams trying new stuff. Help offer vision and strategic optimization to ensure we move forward quickly, and securely

• Build a brand new, highly strategic product from the ground up.
• Join the Aura for Business team, tasked with building a Managed Service Provider solution that streamlines corporate security for personal devices.
• Focus on mobile-first feature development using React Native and full-stack development with a Node.js stack.
• Take full, end-to-end ownership of complex features, guiding them from initial design and architecture through development, deployment, and iteration.
• Be a key technical partner, responsible for navigating ambiguous business goals and translating them into clear, scalable technical requirements.

Senior Software Engineer, Aura for Business

Customer Retention Specialist

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Senior Full Stack Engineer

Platform Architect

Platform Architect

Senior Workforce Planning Analyst

Sales Specialist – Upsell

DevOps Engineer

Senior Software Engineer, Aura for Business

Customer Loyalty Representative