Aura

DevOps Engineer

• Create tools for use by all of Aura in multiple languages and paradigms. EG Serverless / Containers.
• Investigate better ways to enable teams to deploy and manage networks and product deployments
• Assist with deployments using Terraform and GH Actions
• Debug cloud issues when development teams need assistance
• Offer design assistance for teams trying new stuff. Help offer vision and strategic optimization to ensure we move forward quickly, and securely

Full-stack Engineer

• Build a brand new, highly strategic product from the ground up.
• Join the Aura for Business team, tasked with building a Managed Service Provider solution that streamlines corporate security for personal devices.
• Focus on mobile-first feature development using React Native and full-stack development with a Node.js stack.
• Take full, end-to-end ownership of complex features, guiding them from initial design and architecture through development, deployment, and iteration.
• Be a key technical partner, responsible for navigating ambiguous business goals and translating them into clear, scalable technical requirements.

Senior Software Engineer, Aura for Business

Customer Retention Specialist

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

DevOps Engineer

Senior Software Engineer, Aura for Business

Customer Loyalty Representative