Aura

Account Executive

• Master evangelizing Aura's story and mission to “create a safer internet” for individuals and families
• Full comprehension of Aura's product catalog and how they protect our customers
• Consult with customers on best practices to better protect their online identity and digital assets
• Take inbound sales calls generated by our marketing team and partners, and align those prospective customers with the Aura plan that best meets their needs
• Achieve or exceed monthly quotas by enrolling new customers prospects into Aura
• Collaborate with team members to better improve sales processes
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Inside Sales Representative – Enrollment

Product Manager

• Architect the growth engine by developing and executing the product-led growth strategy
• Champion product-led acquisition by designing innovative, interactive experiences
• Own the end-to-end "first mile" of the customer journey
• Create a scalable growth framework for future expansion
• Spearhead experimentation through data-backed hypotheses and A/B testing
• Collaborate across a dedicated cross-functional team to ship experiences
• Translate user empathy into product requirements and user stories

Product Manager, Growth

Account Manager

• Develop, track, and close sales leads through prospecting
• Develop and maintain strong, long-lasting relationships with a portfolio of MSP partners
• Serve as a subject matter expert on Aura's product catalog
• Provide training and enablement to MSP partners
• Collaborate with internal stakeholders to develop strategies
• Stay abreast of industry best practices

MSP Account Manager

Director

• Identify, prospect, and sign new MSP distribution partners
• Develop and execute comprehensive go-to-market plans for new product launches for the MSP channel
• Build and maintain strong, long-lasting relationships with key stakeholders at distribution partners
• Track and analyze partner performance, providing regular reports to senior management
• Work closely with sales and marketing teams to create and implement effective channel enablement programs

Director of MSP Distribution

Sales

• Master and evangelize Aura’s story and mission to “create a safer internet” for individuals and families
• Become an expert on Aura’s product suite and how it protects customers’ digital lives
• Make daily outbound calls to existing customers to discuss enhanced protection options, upgrades, and additional features
• Consult and advise customers on the best ways to strengthen their online safety through personalized solutions
• Achieve or exceed monthly upsell and revenue targets
• Collaborate with team members to continuously improve sales approaches and customer experience
• Stay informed on industry trends and cybersecurity news to act as a trusted advisor to customers

Sales Specialist – Upsell

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura's story and mission to customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Inside Sales Representative – Retention

Affiliate Manager

• Manage and onboard new affiliate partners, ensuring a seamless launch experience
• Prospect 400+ targeted leads each month via LinkedIn, email, and outreach
• Handle inbound leads, turning them into active, high-performing partners
• Track and analyze affiliate performance to drive sign-ups and optimize campaigns
• Collaborate with senior team members on strategic initiatives in data removal, identity theft protection, and other high-growth verticals
• Contribute to building a scalable, repeatable program that expands our affiliate and partnership ecosystem

Affiliate Account Specialist

Backend Engineer

• Build and maintain high-performance backend systems, ensuring system reliability and scalability
• Integrate with AI-driven components and LLM agents and build features around them
• Manage infrastructure using Terraform and other infrastructure-as-code tools
• Host and optimize ML models to serve millions of requests per day
• Process and manage large-scale data efficiently to ensure low-latency client access
• Collaborate with stakeholders to define requirements and improve system performance
• Follow Git-based workflows including code reviews and contributions

Senior Software Engineer, AI Backend

Analyst

• Collaborate with Aura CX leaders, Sales, Finance, and Outsource Partners to align forecasts, staffing strategies, hiring plans, and associated expenses to business goals
• Forecast contact volume, handling times, shrinkage, and occupancy across all channels to determine FTE requirements, new hire class sizes, and training timing
• Own the vendor (BPO) forecast, ensuring staffing plans, billable hours, and service quality guarantees are aligned with contractual agreements
• Develop, execute, and measure forecasting models using multiple methods; conduct backtesting and error analysis (MAPE/APE/MAE) to improve accuracy
• Create and maintain dashboards and reporting (Tableau, Databricks, Five9, Verint, Excel) that monitor forecast accuracy, occupancy, and performance trends
• Deliver actionable recommendations and executive-level presentations that influence operational and corporate strategy
• Conduct scenario modeling and sensitivity analysis to evaluate the impact of campaigns, product launches, or growth initiatives on staffing and cost
• Integrate forecast and capacity planning into the broader WFM ecosystem, ensuring alignment with scheduling and real-time management processes
• Serve as a trusted advisor on workforce management and call center best practices that support the deployment of tools and technology across the organization
• Assist with WFM and call center system requests, ensuring configuration, reporting, and access needs are met
• Provide backup support as needed for scheduling and intraday requests
• Other duties as assigned

Senior Workforce Planning Analyst

• Own strategy and roadmap for acquisition and early life funnels for child safety product
• Design and test interactive experiences for product-led acquisition across web and mobile
• Own end-to-end first mile: ad click through trial activation, minimize 14-day cancellations
• Build a growth framework scalable to teens and schools
• Lead experimentation: form hypotheses, launch A/B and multivariate tests, measure CAC, trial conversion rate, time-to-value
• Lead cross-functional teams (Engineering, Design, Data, Marketing) and report to Director of Product Management, Growth
• Translate qualitative and quantitative insights into product requirements and user stories

Product Manager, Growth, Family Wellbeing

Compliance

• Engineer and implement AI and Privacy controls across systems and services
• Develop AI governance program using policy-as-code and industry standards (e.g., ISO 27001)
• Perform technical control and risk assessments on new and existing AI systems
• Advise engineering teams on secure architecture and design patterns for AI/ML
• Support regular security audits and vulnerability assessments of AI systems with Information Security
• Translate AI policies and privacy requirements into automated technical controls
• Partner with Engineering, Data Science, MLOps, and Data Governance to design privacy-enhancing technologies and data governance controls
• Lead selection and management of GRC tooling to monitor AI systems and automate evidence collection
• Contribute to overall security and data strategy and stay abreast of AI security and privacy best practices

GRC Engineer, AI & Privacy

Business Operations

• Help build and scale the operating model that powers Aura’s growth
• Partner closely with various teams to drive alignment, deliver insights, and enable efficient, data-driven execution
• Develop and manage dashboards, KPIs, and reporting that track acquisition, conversion, retention, and revenue performance
• Analyze key drivers of growth and translate insights into action
• Translate company-level objectives into operational plans and track progress
• Monitor performance across Direct-to-Consumer and Partner channels, highlighting risks and opportunities
• Support annual and quarterly GTM planning cycles and resource allocation discussions
• Identify bottlenecks and implement process and workflow improvements
• Lead execution of cross-functional initiatives, launches, pilots, and special projects
• Ensure alignment, clear ownership, and timely delivery across stakeholders
• Manage and mentor a small team of analysts and operations managers
• Foster a culture of collaboration, accountability, and continuous improvement

Director, Business Operations

Machine Learning Engineer

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.
Come build with us!
We are looking for a MLOps Engineer to help us accomplish our mission to become the premier digital safety organization of the world. In this role you will be responsible for designing, building, and maintaining the infrastructure and pipelines that support the end-to-end machine learning lifecycle from model development through deployment and monitoring.
Day to Day:
Automate and optimize ML workflows using CI/CD pipelines, containerization, and orchestration tools to ensure reliable, efficient, and repeatable model delivery.
Collaborate closely with data scientists and product teams to productionalize models, integrate them into customer-facing features, and ensure reliable performance in real-world applications. Helping to establish best practices for the Data Science codebase to ensure smooth hand-offs when transitioning developmental models into production-ready deployments.
Develop and own model monitoring, alerting, and logging systems to track model drift, performance degradation, and anomalies in production environments.
Define and advocate for best practices around model versioning, lineage, testing, and reproducibility to uphold high standards of reliability and compliance.
Ensure privacy, security, and compliance in all ML infrastructure by embedding secure engineering principles and collaborating with InfoSec, Legal, and platform teams.
Contribute to the evolution of Aura’s ML platform and tooling, evaluating and integrating new technologies that improve velocity and robustness.
It would be great if you also had:
Experience supporting generative AI models (LLMs) in production, including prompt quantization, pipeline orchestration, evaluation pipelines, efficient serving strategies, and robust safety and fairness guardrails.
Exposure to observability tooling (e.g., MLflow, LangFuse, Braintrust)
THIS POSITION DOES REQUIRE ONE WEEK A MONTH TO BE 24/7 ON CALL

MLOps Engineer

Security Engineer

• Lead Aura's Core Consumer Security portfolio, defining product vision and strategy
• Own the product lifecycle from concept to launch: prototype, validate, iterate
• Identify customer friction and design solutions that drive protection and delight
• Leverage AI and LLMs to create guided, automated safety experiences
• Define success metrics, measure results, and adapt based on evidence
• Lead cross-functional teams (design, engineering, marketing, customer-facing) to deliver value
• Balance customer delight with commercial outcomes to drive measurable business impact

Senior Product Manager, Core Consumer Security

• Master evangelizing Aura's story and mission to “create a safer internet” for individuals and families
• Full comprehension of Aura's product catalog and how they protect our customers
• Consult with customers on best practices to better protect their online identity and digital assets
• Take inbound sales calls generated by our marketing team and partners, and align those prospective customers with the Aura plan that best meets their needs
• Achieve or exceed monthly quotas by enrolling new customers prospects into Aura
• Collaborate with team members to better improve sales processes
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource customers

Aura

Inside Sales Representative – Enrollment

Product Manager, Growth

MSP Account Manager

Director of MSP Distribution

Sales Specialist – Upsell

Inside Sales Representative – Retention

Affiliate Account Specialist

Senior Software Engineer, AI Backend

Senior Workforce Planning Analyst

Product Manager, Growth, Family Wellbeing

GRC Engineer, AI & Privacy

Inside Sales Representative – Retention

Director, Business Operations

MLOps Engineer

Senior Product Manager, Core Consumer Security

Inside Sales Representative - Enrollment

Sales Specialist - Upsell