Aura

Backend Engineer

• Develop and enhance backend features, ensuring system reliability and scalability.
• Collaborate with stakeholders to define requirements and improve system performance.
• Manage infrastructure using Terraform and other infrastructure-as-code tools.
• Work closely with Git-based workflows, including code reviews and contributions.
• Key Projects: Integrating with LLM Agents, hosting and optimizing ML models, and processing large-scale data efficiently.

Software Engineer – Backend

Analyst

• Own workforce scheduling for a 24/7, 365 multi-channel customer support operation including inbound voice, outbound calling, chat, and email/casework
• Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets
• Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods
• Own the shift bid process including planning, schedule generation, communications, and implementation of new shift assignments
• Establish and maintain scheduling governance policies including schedule change procedures, adherence exceptions, and schedule modification standards
• Manage and administer daily PTO allotments within the scheduling platform to balance agent availability with service level requirements
• Schedule recurring operational activities including meetings, trainings, coaching sessions, and company-wide events such as town halls while maintaining appropriate staffing coverage
• Monitor schedule adherence trends and enforce adherence governance policies in partnership with CX leadership
• Proactively identify potential coverage gaps, staffing risks, or skill-based constraints across channels, departments, or agent skill groups
• Manage agent skill and queue assignments within workforce and telephony platforms as agents complete training or operational priorities shift, ensuring load balancing and optimal agent availability
• Provide day-to-day operational guidance to real time analysts to ensure intraday management actions align with workforce plans, scheduling strategies, and service level objectives
• Lead coordination with real time analysts on intraday execution of schedules, including overtime, voluntary time off, schedule adjustments, and staffing mitigation strategies
• Support multi-channel routing strategies by ensuring schedules align with skill assignments, queue structures, and operational priorities
• Collaborate with Workforce Planning to ensure schedules reflect updated forecasts, staffing changes, and capacity planning decisions
• Maintain documentation and operational standards for scheduling processes across the broader WFM ecosystem
• Track and report on scheduling effectiveness and workforce performance metrics including schedule coverage, schedule efficiency, adherence performance, and occupancy support
• Assist with workforce management system configuration requests related to scheduling, staffing groups, and workforce structures
• Other duties as assigned

Workforce Management Scheduling Analyst

Full-stack Engineer

• Contribute to native app development with React Native to build onboarding, dashboard, and security-focused features.
• Partner with a Product Manager and act as the technical expert on projects, with responsibilities including architecture, implementation, testing, and deployment.
• Build configurable, scalable features that enable rapid experimentation and data-driven decision-making.
• Incorporate best practices with an emphasis on performance and stability.

Senior Software Engineer, Native Apps, Growth Team

Marketing

• Coordinate logistics for industry conferences, tradeshows, and partner events
• Manage timelines and checklists to ensure event readiness
• Track event budgets and assist with invoice management
• Own marketing project timelines across campaigns, product launches, and partner initiatives
• Maintain marketing calendar and ensure deadlines are met
• Support campaign execution across email, landing pages, webinars, and social media
• Work with external writers, designers, agencies, and freelancers
• Assist with updating website content and landing pages
• Help prepare presentations, one-pagers, and internal materials
• Support budget tracking and invoice processing

Marketing Coordinator – CONTRACT

Sales

• Master and evangelize Aura’s story and mission to 'create a safer internet' for individuals and families
• Become an expert on Aura’s product suite and how it protects customers’ digital lives
• Make daily outbound calls to existing customers to discuss enhanced protection options, upgrades, and additional features
• Consult and advise customers on the best ways to strengthen their online safety through personalized solutions
• Achieve or exceed monthly upsell and revenue targets
• Collaborate with team members to continuously improve sales approaches and customer experience
• Stay informed on industry trends and cybersecurity news to act as a trusted advisor to customers

Software Engineer – Backend

Workforce Management Scheduling Analyst

Senior Software Engineer, Native Apps, Growth Team

Marketing Coordinator – CONTRACT

Sales Specialist