Customer Loyalty Representative

Aura

Customer Loyalty Representative for Aura, engaging with customers to retain subscriptions and provide support. Making outbound calls and ensuring customer satisfaction in a remote capacity.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $52,000 - $56,000 per yearWebsite

About the role

Key responsibilities & impact

Take inbound customer cancellation calls and retain them as an Aura customer
Make daily outbound calls to existing Aura customers with failed subscription payments
Ensure a high level of customer satisfaction through proactive support and active listening
Address customer concerns and provide solutions
Master evangelizing Aura's story and mission to customers
Consult with customers on best practices to better protect their online identity
Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

Requirements

What you’ll need

1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
You love talking to people and are naturally engaging
You're self-motivated and know how to push yourself to achieve goals
You're a team player and know how to win within a team environment
You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Benefits

Comp & perks

Competitive pay
Generous health and wellness benefits
Retirement savings plans
Parental leave
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceretention experienceperformance metrics

Soft Skills

customer satisfactionactive listeningconsultative skillsengagementself-motivationteam playerbusiness acumenproblem-solvingcreativity