Account Director
Venatus
Inside Sales Representative – Retention
Aura
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
About the role
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Aura's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
Requirements
- 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
- You love talking to people and are naturally engaging
- You're self-motivated and know how to push yourself to achieve goals
- You're a team player and know how to win within a team environment
- You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs
Benefits
- Competitive pay
- Generous health and wellness benefits
- Retirement savings plans
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceretention experienceperformance metrics
Soft skills
customer satisfactionactive listeningconsultative skillsengagementself-motivationteam playerbusiness acumenproblem-solvingcreativity
