Attio

Account Manager

• Help scale Attio's Expert Program, growing a thriving ecosystem of consultants, agencies, and independent operators who help customers successfully adopt Attio.
• Recruit, onboard, and enable new partners, creating playbooks, training, and resources that help them become successful quickly.
• Build lasting relationships with top partners, helping them grow their businesses while making Attio their CRM of choice.
• Design programs that incentivize partner engagement, referrals, implementations, and long-term customer success.
• Work closely with Sales to identify partnership opportunities that accelerate customer acquisition and expansion.
• Partner with Marketing to create co-marketing campaigns, customer stories, webinars, events, and educational content.
• Collaborate with Product to ensure partners have early access, clear documentation, and a feedback loop into the product roadmap.
• Identify and launch new partnership motions — including channel partnerships, referral programs, etc.
• Define the systems, metrics, and operating cadence that allow partnerships to scale as Attio grows.
• Measure the impact of partnerships across pipeline, customer acquisition, implementation quality, product adoption, and expansion.

GTM Partnerships Lead

Pre-sales Engineer

• Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments
• Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact
• Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products
• Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person
• Consulting on general RevOps and GTM-tech best practices
• Partner with Account Executives during the sales process to close our largest new business deals
• Independently manage customer’s post-sale onboarding
• Serving as the relationship owner for our top accounts
• Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams

Solutions Engineer – Pre and Post-Sales, Mid-Market

Support Engineer

• Lead and develop a team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession.
• Ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction.
• Partner with the team to resolve complex customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience.
• Represent the voice of the customer across the company, surfacing feedback and identifying trends that inform product and operational decisions.
• Build scalable systems, workflows, and support processes that reduce friction, improve quality, and enable the team to grow effectively.
• Collaborate with Product, Engineering, Marketing, and Operations to improve customer outcomes and contribute to the product roadmap.
• Own team performance, reporting on key support metrics and driving continuous improvement.

Technical Support Manager

• Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours.
• Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions.
• Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering.
• Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother.
• Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence.
• Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence.
• Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio.

Technical Support Specialist

• Provide customer support via phone, email, and chat.
• Resolve customer inquiries and technical issues.
• Maintain accurate customer records in CRM system.
• Collaborate with internal teams to escalate complex issues.

Solutions Engineer

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Solutions Engineer – Pre and Post-Sales, SMB

Platform Engineer

• Implement, maintain, and continuously improve the foundational platform infrastructure that powers all engineering services.
• Build and maintain platform infrastructure using declarative IaC tools (e.g., Terraform, Pulumi).
• Act as first-line responders for critical system incidents; triage, diagnose, and resolve complex production issues rapidly.
• Own the stack of supporting tools necessary for operational excellence and developer enablement, including CI/CD pipelines.
• Implement and manage robust systems for monitoring, logging, and distributed tracing to provide deep insights into application and infrastructure health.

Senior Platform Engineer

• Implement, maintain, and continuously improve the foundational platform infrastructure that powers all engineering services.
• Build and maintain platform infrastructure using declarative IaC tools (e.g., Terraform, Pulumi).
• Act as first-line responders for critical system incidents; triage, diagnose, and resolve complex production issues rapidly.
• Own the stack of supporting tools necessary for operational excellence and developer enablement, including CI/CD pipelines.
• Implement and manage robust systems for monitoring, logging, and distributed tracing to provide insights into application and infrastructure health.

Product Manager

• Own core parts of the Attio product and contribute to overall product steering
• Work with engineering to design systems that are simple to use but flexible and durable
• Deeply understand the technical and user-facing implications of models, pipelines, and performance, making thoughtful decisions that balance speed, safety, and usability
• Extend our AI capabilities, evaluating where AI meaningfully augments core workflows
• Champion a culture of technical excellence and thoughtful simplicity, ensuring product foundations scale with our customers
• Anticipate long-term architectural needs, guiding the roadmap for the next generation of Attio’s platform
• Shape the metrics and signals we use to guide platform decisions
• Ensure a best in class customer experience that delights users and builds on the Attio brand

Product Lead

Data Engineer

• Build and stabilise core data infrastructure: Design, build and maintain reliable, scalable pipelines and systems that ensure data flows correctly across the business and support critical operational and reporting workflows.
• Improve data reliability and observability: Own and improve the quality, resilience and maintainability of Attio’s broader data infrastructure — helping reduce operational risk and improve trust in the data underpinning the business.
• Shape Attio’s future data architecture: Partner closely with Product, Engineering and business stakeholders to define how our data platform should evolve over time, balancing immediate business needs with long-term scalability.
• Enable better business decision-making: Help create the foundational datasets, transformations and infrastructure required to support experimentation, analytics and operational reporting across the company.
• Operate as a senior technical leader: Bring clarity and direction within ambiguity — taking loosely defined problems, creating clear plans of execution, and driving outcomes with a high degree of ownership and autonomy.
• Help build the future data function: Contribute toward defining best practices, technical standards and longer-term hiring plans as Attio’s data capability matures and scales over time.

Data Engineering Lead

Backend Engineer

• Use your strong expertise in JavaScript/TypeScript to implement product features in our Node.js backend and React frontend.
• Be part of the teams that deliver cutting-edge user experiences in a high-performance, data-rich application, driven by your expertise with modern frontend development techniques or distributed systems.
• Learn and grow from some of the best technical talent working in the industry today.
• Represent Attio’s Product & Engineering values both internally and externally.

Product Engineer – Backend

• Use your strong expertise in JavaScript/TypeScript to implement product features in our Node.js backend and React frontend.
• Be part of the teams that deliver cutting-edge user experiences in a high-performance, data-rich application.
• Learn and grow from some of the best technical talent working in the industry today.
• Represent Attio’s Product & Engineering values both internally and externally.