Technical Support Manager

Attio

Technical Support Manager leading and developing a remote team of Technical Support Specialists at Attio. Focusing on customer satisfaction and operational excellence while collaborating with cross-functional teams.

Posted 7/13/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €90,000 - €110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing remote B2B support teams, with a strong focus on customer satisfaction and continuous improvement. Proficient in creating scalable systems and processes that enhance customer outcomes and team performance.

Highest-signal resume keywords

Team LeadershipTechnical Support ManagementCustomer Satisfaction ImprovementProcess DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SaaS SupportAPI TroubleshootingCRM ManagementWorkflow Tool IntegrationData-Driven Decision Making

Soft Skills

Empathy for CustomersStrong JudgementDependabilityOrganizational SkillsExecution Focus

Industry Keywords

B2B SupportCustomer-Facing RolesHigh-Growth EnvironmentStart-Up ExperienceCustomer Feedback Analysis

About the role

Key responsibilities & impact

Lead and develop a team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession.
Ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction.
Partner with the team to resolve complex customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience.
Represent the voice of the customer across the company, surfacing feedback and identifying trends that inform product and operational decisions.
Build scalable systems, workflows, and support processes that reduce friction, improve quality, and enable the team to grow effectively.
Collaborate with Product, Engineering, Marketing, and Operations to improve customer outcomes and contribute to the product roadmap.
Own team performance, reporting on key support metrics and driving continuous improvement.

Requirements

What you’ll need

3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance.
5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment.
Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools, and partnering effectively with technical stakeholders.
Deep empathy for customers paired with the ability to balance their needs with broader business goals.
Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams.
Highly organised, data-driven, and dependable, with strong judgement and a focus on execution.
A strong cross-functional partner who thrives in fast-moving, early-stage environments.

Benefits

Comp & perks

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