Solutions Engineer – Pre and Post-Sales, SMB

Attio

Solutions Engineer providing hands-on support to customers in using Attio CRM. Collaborating with sales and support teams for customer success and product improvement.

Posted 6/16/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Requirements

What you’ll need

Direct customer-facing experience deploying, selling, or managing complex products or services
Customer-facing experience solving business problems with technology
Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
Ability to work independently in an unstructured, fast paced, environment with shifting priorities

Benefits

Comp & perks

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Hard Skills & Tools

SaaSAPIsJSONJavascriptPythonSQLiPaaSZapierTray.aiIFTTT

Soft Skills

customer-facing experienceproblem-solvingindependent workcollaborationcommunicationadaptabilityfeedback gatheringcontinuous improvementorganizational skillstime management