Director, Customer Success – Operations
Harris Computer
AWSSQLTableau
Director, Customer Success – East
Attentive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $200,000 per year
Job Level
Lead
About the role
- Lead and scale a team of 25 CSMs and managers
- Manage, hire, and develop a team of Customer Success Managers
- Partner with regional Sales, Renewals, and Professional Services leadership
- Design and drive strategic improvements
- Implement new processes and operations
- Be a thought leader and establish executive relationships
- Create a culture of accountability and execution
- Work with the internal executive team to translate customer feedback into specific product requirements
Requirements
- 7-10+ years prior leadership experience
- Excelled in a CS/AM role (preferably at a marketing/software company or startup)
- Strong entrepreneurial mindset
- A natural leader and passionate coach
- Ability to thrive in a high growth, fast paced environment
- Extremely personable
- Data driven decision maker
- Extremely detail oriented and organized
Benefits
- Competitive perks and benefits
- Health & wellness programs
- Equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingentrepreneurial mindsetpersonabledata driven decision makingdetail orientedorganizational skillsaccountabilityexecutionstrategic improvement
