Project Management Systems Support Analyst
OCT Consulting LLC
PMPTypeScript
Desktop Support Engineer
ATSG
full-time
Posted on:
Location Type: Office
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- On-site and in-office desktop and engineering support.
- Install, support, and maintain end-user systems for client.
- Ensure client environment is operational and available in coordination with a remote team.
- Provide support and troubleshoot customer desktop issues.
- Document client systems, configurations, and operational instructions.
- Work closely with XTIUM Remote Infrastructure Management Team and Service Delivery Manager to resolve locally escalated tickets.
- Develop an understanding of client environment to facilitate support and ensure reliability.
- Identify areas of improvement.
- Work with XTIUM engineering team during new initiatives and projects.
- Represent XTIUM at a high-visibility professional services client and support internal support efforts.
Requirements
- A minimum of 1-5 years of related experience.
- Bachelor’s degree in Information Systems, Computer Science, or related discipline, or the equivalent in training and experience.
- Must be able to support and manage a Microsoft Office 365 Solution and related peripheral applications, including Active Directory and Exchange Server.
- Windows 11/10 experience a must.
- Mac workstation support experience preferred.
- Windows 2012/2016 experience is a must.
- Experience with Exchange Online SharePoint Configuration and Administration – Nice to have (big plus) but not mandatory.
- Knowledge in LAN’s, WAN’s, and basic networking.
- Strong verbal and written communication skills.
- Self-starter with a passion for technology and enabling other people to be successful.
- Team player, flexible and collaborative, ability to work independently.
- Good time management skills.
- Ability to interact effectively and professionally with Executives and support personnel alike.
- Strong Customer Service skills with a passion for client satisfaction an absolute must.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supportend-user systemstroubleshootingMicrosoft Office 365Active DirectoryExchange ServerWindows 11Windows 10Windows 2012Windows 2016
Soft skills
verbal communicationwritten communicationself-starterteam playerflexibilitycollaborationindependencetime managementcustomer serviceclient satisfaction
