Support Engineer

• Manage project documentation, facilitate Agile processes, and ensure effective stakeholder coordination and project execution.
• Administer SharePoint or MS Teams sites and other tools storing team documentation to ensure adherence to governance standards regarding data stewardship.
• Facilitate meetings and document due outs and action items; provide administrative support as needed.
• Coordinate meetings with stakeholders and clients including observations supporting audits.
• Regularly meet with the client to communicate schedules, milestones, and risks associated to the implementation and/or operation of the system.
• Facilitate daily standup/scrum meetings; sprint/kanban planning; scrum of scrum/cross team meetings; product backlog refinement meetings; sprint reviews/demos; team sprint/kanban retrospectives.
• Support requirements documentation and document standard operating procedures & internal processes to support team and Agile best practices.
• Provide Agile training to new team members; facilitate project closing and document lessons learned.
• Provide and adhere to PMBOK project management best practices; consult and assist in enforcing project scoping.
• Support quality control of project deliverables and customer service; support internal and external audits of financial systems.
• Assist in generating monthly project review slide decks and briefings; generate project status update documents.
• Facilitate risk management best practices; maintain project schedules and communicate schedule, milestones, risks, mitigation strategies, and resource information with the client for IMS updates.
• Support government staff with identifying, monitoring, and mitigating risks and issues; maintain status of product backlogs and obtain stakeholder feedback to ensure products meet user goals.
• Bring recommendations to promote process optimization and organizational growth to government staff as deemed necessary.

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