OCT Consulting LLC

ServiceNow

• Serve as the technical authority for ServiceNow solutions focusing on federal business workflows.
• Design, develop, and oversee custom applications and workflows spanning multiple modules.
• Participate in strategic and technical discussions with clients and partners.
• Define and enforce platform governance, standards, and best practices for customization, integration, and data security.
• Ensure that custom solutions remain upgradeable and sustainable.
• Collaborate with functional SMEs, business analysts, and developers to translate complex business rules into platform designs.
• Integrate ServiceNow with external client systems.
• Mentor developers and administrators to strengthen the OCT’s custom development capabilities.
• Oversee OCT’s ServiceNow implementations.

Senior Architect, ServiceNow

SEO Marketing

• Collaborate with CBP personnel, Program Offices, Auditors, and Contractor POCs to facilitate closeouts.
• Locate and assist in identifying CBP contracts eligible for closeout.
• Ensure physical contract completion by securing all required written documents and concurrences in the contract file.
• Interpret financial reports, including SAP data, invoices, disbursements, and Undelivered Orders (UDOs).
• Receive and process requests to de-obligate excess funding.
• Draft closeout documents such as Business Clearance Memorandums (BCMs), SF30 modifications, and FPDS-NG records.
• Update databases, spreadsheets, and systems to reflect accurate closeout actions.

Senior Architect, ServiceNow

Contract Closeout Specialist, Junior