ATSG

Support Engineer

• On-site and in-office desktop and engineering support.
• Install, support, and maintain end-user systems for client.
• Ensure client environment is operational and available in coordination with a remote team.
• Provide support and troubleshoot customer desktop issues.
• Document client systems, configurations, and operational instructions.
• Work closely with XTIUM Remote Infrastructure Management Team and Service Delivery Manager to resolve locally escalated tickets.
• Develop an understanding of client environment to facilitate support and ensure reliability.
• Identify areas of improvement.
• Work with XTIUM engineering team during new initiatives and projects.
• Represent XTIUM at a high-visibility professional services client and support internal support efforts.

Desktop Support Engineer