ATSG

Account Executive

• Achieve and exceed quarterly and annual sales targets
• Develop and execute strategic account and territory plans
• Expand customer base by identifying cross-sell and upsell opportunities
• Build trusted relationships with C-level executives and decision-makers
• Own the full complex sales cycle from qualification to close
• Collaborate with solution architects and delivery teams

Security Engineer

• Establish, lead, and enforce security standards for all internally developed software, automation, and AI-enabled solutions
• Own and enforce secure development standards for all internally built applications, platforms, automation, and tooling
• Perform and oversee manual and automated code reviews (static, dynamic, dependency, and supply-chain analysis)
• Establish clear release gates requiring security approval before software or AI systems are delivered to customers or promoted internally
• Conduct secure design reviews and application threat modeling during early development phases to identify and mitigate risk before implementation

Security Engineer – Secure Development

Customer Support

• Provide customer end user technical support via phone, email, chat, and self-service portals
• Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
• Assist end users with password resets, account unlocks, and access requests
• Provide remote assistance when applicable
• Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
• Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
• Escalate complex issues to higher-level support teams when necessary
• Adhere to service level agreements (SLAs) and meet performance targets
• Utilize the internal knowledge base to resolve common issues and improve efficiency
• Drive customer satisfaction through proactive communication and first call resolution
• Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
• Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps

Account Executive

Security Engineer – Secure Development

Enterprise Service Desk Support Specialist