Recruiting Operations Manager
Dandy
Field Service Technician - Mechanical
ATS Corporation
full-time
Posted on:
Origin: • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for servicing automation equipment remotely and at customer facilities, focusing on resolution of customer issues and supporting customer loyalty and revenue
- Troubleshoot mechanical equipment at customer facilities and make necessary adjustments to bring equipment to running status
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff
- Support development of operating and troubleshooting knowledge of the operations team
- Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
- Make recommendations to repair/replace only items that require repair/replacement
- Travel to both domestic and international customer locations for long and short term support
- Lead on-site team and liaison with customer and ATS Project Manager
- Coordinate 3rd party vendors and assist to resolve technical issues as required
- Follow ATS and customer plant and safety regulations while at their facility
- Complete detailed Service Report for the services provided and submit to appropriate people
- Ensure customer issues have been resolved through follow-up communication and project/case closure if required
- Be available to be on-call on a rotational basis
- Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly
- Collect and assemble all necessary technical information and customer specifications to prepare for service scope
- Facilitate warranty/non-warranty claims with the customer
- Coordinate service projects including team meetings, schedule and financials as required
- Assist others and take on temporary or permanent assignments as requested by the Service Manager
- Keep up with current products and equipment used at ATS in Cambridge
- Meet or exceed customer expectations in an efficient manner
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
Requirements
- Located in Ireland
- Tool Maker/Mechanical background
- Experience troubleshooting mechanical automation equipment
- Ability to travel domestically and internationally
- Ability to lead on-site teams and liaise with customers and ATS Project Manager
- Coordinate 3rd party vendors and resolve technical issues
- Follow ATS and customer plant and safety regulations
- Prepare and submit detailed Service Report in a timely manner
- Be available to be on-call on a rotational basis
- Strong communication skills across various mediums
- Collect and assemble technical information and customer specifications
- Facilitate warranty/non-warranty claims with the customer
- Coordinate service projects including team meetings, schedule and financials
- Maintain knowledge of current products and equipment used at ATS
- Customer-focused and adhere to ATS Code of Business Conduct
