Field Engineer

• Responsible for servicing automation equipment remotely and at customer facilities, focusing on resolution of customer issues and supporting customer loyalty and revenue
• Troubleshoot mechanical equipment at customer facilities and make necessary adjustments to bring equipment to running status
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff
• Support development of operating and troubleshooting knowledge of the operations team
• Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
• Make recommendations to repair/replace only items that require repair/replacement
• Travel to both domestic and international customer locations for long and short term support
• Lead on-site team and liaison with customer and ATS Project Manager
• Coordinate 3rd party vendors and assist to resolve technical issues as required
• Follow ATS and customer plant and safety regulations while at their facility
• Complete detailed Service Report for the services provided and submit to appropriate people
• Ensure customer issues have been resolved through follow-up communication and project/case closure if required
• Be available to be on-call on a rotational basis
• Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly
• Collect and assemble all necessary technical information and customer specifications to prepare for service scope
• Facilitate warranty/non-warranty claims with the customer
• Coordinate service projects including team meetings, schedule and financials as required
• Assist others and take on temporary or permanent assignments as requested by the Service Manager
• Keep up with current products and equipment used at ATS in Cambridge
• Meet or exceed customer expectations in an efficient manner
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct

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