AT&T

Product Manager

• Lead the design, delivery, and ongoing optimization of identity management programs, including the creation and strategic shift from account-centric to individual-centric identity models.
• Implement processes for capturing and securely storing expanded customer attributes across new and existing user types, ensuring comprehensive and enriched customer profiles.
• Plan, coordinate, and execute pilot programs for new identity features and flows, and incorporate key learnings to refine processes at scale.
• Ensure secure, compliant storage and availability of customer identity data, supporting the cross-functional needs of Marketing, Product, and other business teams.
• Establish and maintain governance structures, such as bi-weekly/monthly business and strategy syncs and quarterly identity councils, to facilitate alignment and decision-making across the enterprise.
• Prepare and present business cases and requirements for key initiatives, supporting ongoing expansion of identity products and features.
• Drive alignment and innovation through orchestration and co-leadership of strategic identity sessions, focusing on topics including user roles and permissions, data harmonization, data sources, and customer profile strategies.
• Develop, pitch, and advance business cases and requirements for identity roadmap initiatives to governing committees, ensuring finance-vetted candidacy and cross-team alignment.
• Identify system gaps and create actionable roadmaps to resolve limitations and strengthen the overall identity architecture.
• Oversee the development and launch of robust, scalable data services and APIs, enabling real-time data access, user-level product personalization, individual and household profile management, and efficient downstream integrations.
• Lead the cross-functional implementation of new identity flows, attribute management, permissions, and proactive data security measures (e.g., re-introduction of One-Time-Pin functionality in response to fraud and system testing).
• Author comprehensive strategies, detailed business requirement documents, and reporting strategies to support internal and external communications.
• Demonstrate leadership in identifying opportunities for continuous improvement, managing multiple initiatives through to successful deployment, and sustaining progress through resource changes or challenges.
• Facilitate the expansion of additional attribute capture and platform integration—as well as the validation of solutions in real-world environments—through planning, training, and field visits.
• Foster a culture of innovation, inclusion, and trust, encouraging diverse perspectives and collaboration to continually advance identity and personalization initiatives.
• Cultivate partnerships across Marketing, Martech, Digital, Data, Compliance, Legal, Fraud, and Product Innovation teams to unify efforts and drive innovation.
• Ensure identity and personalization strategies are seamlessly integrated across all customer touchpoints, including flagship profiles, registration experiences, and emerging product innovation initiatives such as advanced payment solutions and authentication methods.
• Support the development of Proofs of Concept for new features that extend the identity framework across core and emerging business lines.

Lead Product Leader – Identity, Personalization

Account Executive

• Create meaningful connections with every customer, with your personalized sales expertise
• Meeting sales targets and earning your commission
• Use a consultative sales approach guiding customers through their options
• Be a part of the community through events, filling online orders, and making outbound calls
• Work a schedule between 9am-9pm, including weekends
• Stay current with evolving tech and all the ways to meet customer’s needs

Retail Sales Consultant

• Create meaningful connections with every customer
• Use a consultative sales approach guiding customers through their options
• Meet sales targets and earn commission
• Partake in community events and make outbound calls to customers
• Work in a fast-paced environment adapting to evolving tech

Bilingual Spanish Retail Sales Consultant

Call Center Representative

• Provide customer service in a hybrid environment
• Handle various customer interactions (calls, chats, emails)
• Identify upselling opportunities and close deals
• Accurately resolve issues related to service, billing, payments, and collections
• Build customer confidence and loyalty by resolving issues
• Work a flexible 40 hour per week schedule including nights, weekends, and overtime

Bilingual Sales Representative – English/Spanish

• Use a consultative sales approach guiding customers through their options
• Create meaningful connections with customers
• Meet sales targets and earn commissions
• Work a schedule between 9am-9pm, including weekends

Bilingual Spanish, Part Time Retail Sales Consultant

• Sales employees will concentrate on acquiring new business and conducting customer visits in the field.
• When not in the field, they are expected to collaborate with their team from their assigned office location, if available.
• Lead Generation and Prospecting: Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Client Engagement: Understand the communication and technology needs of small and mid-sized business customers. Present tailored growth opportunities and efficiencies to both current and potential clients.
• Account Development: Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Consultative Selling: Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Proposal Development: Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Strategic Initiatives: Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

B2B Sales Account Executive – Fiber

• Provide prompt and courteous customer service to all customers
• Educate and engage customers through product demonstrations
• Interact with customers to determine how products meet their needs
• Stay up-to-date on the latest data/entertainment technology and devices

• Use a consultative sales approach guiding customers through their options
• Create meaningful connections with every customer
• Contribute to community events and fill online orders
• Make outbound calls to existing and potential customers

• Create meaningful connections with customers through personalized sales expertise
• Use consultative sales approach on the sales floor
• Meet sales targets and earn commission based on performance
• Participate in community events and make outbound calls to customers
• Work a flexible schedule between 9am-9pm including weekends

• Create meaningful connections with every customer with personalized sales expertise
• Use a consultative sales approach guiding customers through their options
• Be a part of the community through events, filling online orders and making outbound calls
• Work a schedule between 9am-9pm, including weekends
• Stay current with evolving tech to meet customer’s needs

• Create meaningful connections with every customer through personalized sales expertise
• Use a consultative sales approach to guide customers through their options
• Participate in community events and make outbound calls
• Work with a flexible schedule to meet customer needs

Growth Marketing

• Own the digital engagement strategy and roadmap for homepage and upper-funnel experiences across desktop, mobile web, and app, ensuring alignment to AT&T Consumer priorities and customer needs.
• Define and manage a comprehensive measurement framework and engagement key performance indicators.
• Build and evolve an operating model that efficiently delivers customer experiences across AT&T digital platforms—clarifying roles, decision rights, governance, and ways of working.
• Drive alignment across a matrixed organization.
• Leads the digital communications and engagement strategy, including prioritization of customer messaging across platforms, representing both evergreen and campaign messaging to deliver the right message at the right time across the digital journey.
• Partner with Conversion, Personalization, Strategy, and Technology to identify friction points and prioritize improvements that strengthen customer journeys and drive growth.
• Responsible for upper funnel page strategy and execution across digital platforms, driving engagement, and improving click through rates to strengthen the funnel and drive results.
• Oversee site merchandising and digital campaign execution, ensuring go-to-market strategies are represented effectively across the digital experience and optimized for performance.
• Own holistic site merchandising go-to-market plans, ensuring cohesive execution and measurement across digital touchpoints.
• Communicate performance, tradeoffs, and recommendations with strong executive presence—translating analytics into clear narratives and actions.
• Hires, develops and leads a team of digital experts who are responsible for delivering critical engagement metrics across the digital funnel.
• Foster a culture of innovation, accountability, continuous improvement, and operational excellence.

AVP Digital Growth Strategy – Engagement

Systems Engineer

• System Design and Architecture: Design and create scalable, high-performance, and reliable system architectures and platforms.
• Requirements Analysis and Integration: Translate business needs into technical specifications and ensure seamless integration of system components.
• Technical Leadership and Collaboration: Provide guidance to development teams, align technical solutions with business objectives, and collaborate with stakeholders.
• Performance, Reliability, and Troubleshooting: Conduct performance and reliability analysis, and resolve system issues and bottlenecks.
• Documentation, Security, and Continuous Improvement: Maintain detailed system documentation, ensure security and compliance, and stay updated with industry trends for ongoing improvement.

Principal System Engineer

Administration

• Monitoring, Troubleshooting, and Service Availability: Ensure continual service availability through monitoring, troubleshooting, and analyzing problems to prevent service disruptions and to identify root causes along with mitigations to prevent future occurrences.
• Security management, compliance, and data integrity: Perform security compliance, auditing, and remediation, perform set up, maintenance, and monitoring of backups, along with routine hardware and software audits to ensure configuration and standards compliance.
• DevOps and Standards: Develop, promote, and curate standard operating/method of procedures in conjunction with risk assessments to reduce hazards to the network and new solutions being developed, while also maintaining and continuously improving tools, ad-hoc scripting, and automation infrastructure for configuration management, maintenance, testing, auditing, problem remediation and capacity planning.
• Vendor Management: Collaborate with and manage vendors to drive defect resolution and enhancements for internal customers to meet departmental or enterprise business needs, in addition to providing extended support as required.
• Software Installation, Upgrades, and Readiness Testing: Perform and schedule software installations and upgrades to operating systems and layered software packages and may also perform Operational Readiness Testing and Operational Acceptance Testing.

Senior Systems Administrator

• Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Understand the communication and technology needs of small and mid-sized business customers.
• Present tailored growth opportunities and efficiencies to both current and potential clients.
• Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.