Lead Project Manager – Customer Care Operations Support

AT&T

Lead Project Manager specializing in Customer Care Operations, driving transformation initiatives with a focus on data and execution. Collaborate across departments to deliver measurable outcomes.

Posted 7/15/2026full-timeDallas • Texas • 🇺🇸 United StatesSenior💰 $118,800 - $178,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading cross-functional programs with a focus on data-driven decision-making, stakeholder management, and optimizing customer care operations. Proven ability to translate strategy into execution while managing risks and ensuring delivery excellence.

Highest-signal resume keywords

End-to-End Program DeliveryData-Driven EnvironmentsStakeholder ManagementProject/Program ManagementE-Commerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementAnalyticsBusiness IntelligenceRisk ManagementExecution PlanningGovernanceCustomer Experience OptimizationAutomation SolutionsRoadmap DevelopmentPerformance Metrics

Soft Skills

Communication SkillsInfluencing Without AuthorityProblem SolvingTeam MentoringAdaptability

Certifications & Qualifications

PMPAgile

Industry Keywords

B2CConsumer FocusedCustomer Care OperationsCross-Functional InitiativesExecution Clarity

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
Lead Cross-Functional Execution
Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
Optimize Customer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
Manage Risk & Solve Problems
Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.
Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.
Influence Without Authority
Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.

Requirements

What you’ll need

Proven success leading large-scale, cross-functional programs with measurable business impact
Strong ability to translate strategy into execution (roadmaps, prioritization, delivery)
Experience working in data-driven environments (analytics, BI, operations, or CX)
Exceptional stakeholder management and communication skills
Demonstrated ownership of end-to-end delivery (risk, dependencies, governance, execution)
Ability to operate in ambiguous, fast-paced environments and drive clarity
Bachelor's degree (or equivalent experience)
~5+ years of experience in project/program management, operations, or analytics-driven roles
Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
Certifications (PMP, Agile, etc.) a plus

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone