AT&T

Administration

• Ensure continual service availability through monitoring, troubleshooting, and analyzing problems to prevent service disruptions and to identify root causes along with mitigations to prevent future occurrences.
• Perform security compliance, auditing, and remediation, perform set up, maintenance, and monitoring of backups, along with routine hardware and software audits to ensure configuration and standards compliance.
• Develop, promote, and curate standard operating/method of procedures in conjunction with risk assessments to reduce hazards to the network and new solutions being developed.
• Collaborate with and manage vendors to drive defect resolution and enhancements for internal customers.
• Perform and schedule software installations and upgrades to operating systems and layered software packages and may also perform Operational Readiness Testing and Operational Acceptance Testing.

Principal Systems Administrator

Call Center Representative

• In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers.
• You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions.
• Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
• You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.
• You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.
• You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
• You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Call Center Collections Representative

Security Operations

• Lead daily SOC operations across shifts to ensure continuous monitoring and timely response to security events.
• Coordinate shift handoffs and ensure accurate case documentation.
• Provide real-time direction during active incidents, including prioritization, tasking, and escalation.
• Maintain operational readiness (coverage, tooling availability, playbooks, and procedures).
• Define, document, and enforce SOC operational standards (SLAs, response time targets, escalation criteria, and documentation quality).
• Drive continuous improvement initiatives (use case tuning, reduction of false positives, workflow optimization).
• Assist with onboarding, cross-training, and skills development plans for analysts.
• Communicate incident status clearly to technical and non-technical stakeholders, ensuring timely and accurate updates.
• Contribute to executive-ready reporting and operational briefings.
• Track and report SOC Metrics (MTTA/MTTR, case volume, false positive rates, SLA compliance, escalation rates).
• Identify recurring issues and propose corrective actions (process, detection, or tooling changes).

Lead Cybersecurity – SOC Team Lead

Data Scientist

• Design, develop, and deploy predictive and machine learning models to support: Customer lifecycle marketing (acquisition, retention and save) Offer and promotion optimization, Pricing and Forecasting and performance tracking
• Use Python, Spark, and SQL to extract, transform, and analyze large‑scale datasets, ensuring data accuracy, quality, and reproducibility.
• Partner closely with marketing, forecasting, pricing, and strategy teams to translate business requirements into actionable data science solutions.
• Measure and evaluate model performance and business impact, including campaign effectiveness and targeting efficiency.
• Contribute to the continuous improvement of data science methodologies, tools, and analytical processes.
• Communicate analytical findings and recommendations through clear documentation, visualizations, and presentations tailored to diverse audiences.
• Provide technical guidance and informal mentorship to peers through code reviews, modeling discussions, and best‑practice sharing.
• Apply working knowledge of Large Language Models (LLMs) and AI agent concepts to enhance analytics workflows, insight generation, or decision support where appropriate.
• Stay current with advancements in data science, machine learning, marketing science, and applied AI.

Lead Data Scientist

Consultant

• Provide customer service and support to customers

Premier Service Consultant

Business Development Rep

• Responsible for identifying, developing, and managing strategic partnerships and business opportunities
• Conduct complex market analysis, monitor competitive activity, and identify customer needs
• Identify and approach potential partners to establish strategic alliances and partnerships
• Perform detailed analysis and due diligence on potential business opportunities
• Develop comprehensive business proposals and presentation materials
• Work closely with internal teams, including legal, accounting, and business inspection

Lead Business Development

Account Executive

• Accelerate customer growth by acquiring new business customers and cross-selling to eligible customers with Fiber and 5G connections.
• Sell a simplified AT&T product set inclusive of Fiber and Mobile connections.
• Achieve sales objectives by securing new high-speed data service agreements with customers in designated low fiber penetrated buildings.
• Be knowledgeable about AT&T products and be able to emphasize offerings that solve customer problems (paid training provided).
• Conduct sales duties away from the office on a regular basis to prospect and meet customers out in the field.

Outside Sales Representative

Financial Planning and Analysis

• Financial Reporting and Analysis: Prepare and analyze financial statements, budgets, forecasts, and variance reports. Provide insights on financial performance, trends, and metrics.
• Budgeting and Forecasting: Manage and monitor annual budgets and periodic forecasts. Conduct scenario and sensitivity analyses to support decision-making.
• Strategic Planning and Support: Assist in developing and implementing strategic plans. Perform financial modeling to evaluate business scenarios and investment opportunities.
• Cost Management and Optimization: Analyze and monitor cost structures, identifying opportunities for cost reduction. Implement and monitor cost control measures.
• Other Duties as Assigned: Ensure compliance with financial regulations and support audits. Communicate financial insights to stakeholders and lead team initiatives as needed.

Senior Specialist, Financial Analysis

Sales

• Direct and supervise the sales team, providing guidance, support, and mentorship to enhance skills and performance.
• Continuously monitor and evaluate team performance, providing constructive feedback and coaching to ensure targets are met and resources are utilized effectively.
• Develop and implement sales strategies to generate new opportunities, expand existing accounts, and drive revenue growth.
• Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure customer satisfaction and loyalty.
• Allocate and manage sales territories to ensure optimal coverage and maximize opportunities.

Sales Manager – Grow CNV

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Work independently to deliver personalized sales interactions at scheduled appointments.
• Close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions.
• Engage with warm prospects effectively based on scheduled appointments.
• Utilize strong negotiation and communication skills to meet sales goals.

Field Sales Representative

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Call Center Sales and Retention Representative

DevOps Engineer

• Design, build, and maintain CI/CD pipelines using Jenkins, Azure DevOps, and Git workflows to automate build, test, and deployment.
• Coordinate and execute release activities, managing dependencies, risks, and schedules across teams.
• Troubleshoot deployment issues, perform root cause analysis, and facilitate fixes to ensure reliable releases.
• Maintain release documentation, manage processes, and continuously recommend improvements.
• Effective communication with stakeholders, including developers, testers, product managers, and senior management.
• Ability to resolve conflicts and ensure smooth collaboration among different teams.

Principal System Engineering – SRE, DevOps

• Achieve sales objectives and drive revenue growth by structuring and securing new marketing contracts with owners and developers of small and medium sized apartments, condos and single-family homes
• Client Relationship Management: Form strong relationships with apartment owners and developers by meeting them at their locations
• Sales Growth and Revenue Generation: Develop and manage sales opportunities to meet sales targets
• Contract Negotiation and Closing: Create and present proposals to customers, and negotiate contract terms with internal contract managers and legal

Sales Executive, Connected Communities

Architect

• Provide subject matter product expertise and suitability for customer solutions
• Consult with sales teams and customers to design and customize products, services, and solutions
• Prepare detailed sales proposals, presentations, and bids for highly complex solutions
• Develop and execute advanced sales strategies and strategic plans
• Oversee the sales process as product specialist, ensuring customer satisfaction and long-term partnerships
• Prepare and execute detailed executive-level presentations with key focus on business outcomes
• Represent AT&T and present at key SLED conferences and networking events

Principal Architect – Value Added Services, Government

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen.
• Enjoy uncapped commission potential as a Field Sales Representative, with top earners having the opportunity to make $100,000.
• You’ll be the face and voice of AT&T to your customers, working independently to deliver personalized sales interactions at scheduled appointments provided to you.
• You’ll close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions - keeping customers connected to what matters most to them.