Senior Technology Partner - HR Technology Security, Risk & Compliance
Twilio
ServiceNow
Senior Advisory Solutions Consultant, HRSD
Astrica
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Own Product Delivery: partner with clients to understand business needs, define user stories and acceptance criteria, prioritize backlogs, and ensure delivery teams build the right HRSD solutions on ServiceNow; serve as the HR business process SME
- Lead HRSD Workshops & Discovery: facilitate functional discovery sessions and employee journey workshops; design preboarding, onboarding, and HR case management workflows for Employee Center Pro, Agent Workspace for HR, and Workday integrations
- Advocate for HR Best Practices: define industry and client-specific HR processes, identify optimization opportunities, and guide HR service delivery improvements and automation initiatives
- Enable and Support HR Teams: deliver training sessions, workshops, and documentation for HR end-users and IT staff to ensure adoption of HRSD capabilities and integrated Workday workflows
- Drive Quality Solutions: participate in functional testing, oversee user acceptance testing (UAT), and support deployment and go-live activities
- Pre-Sales Solutioning & Advisory: partner with leadership to shape solution approaches, estimate work, present value to prospective clients, and draft contracts and SOWs
- Serve as Trusted Advisor and Voice of the Client: act as a partner to client executives, handle escalations, and resolve issues professionally
- Contract Creation: draft clear, accurate, and compelling contracts balancing client goals with delivery feasibility
- Travel occasionally (up to 10%) for on-site client engagements
Requirements
- 8+ years of experience as a Sr. Product Owner or Sr. Solution Consultant managing client engagements and opportunities
- At least 3+ years of ServiceNow platform experience for HR Service Delivery (HRSD) module and Employee Workflows suite
- ServiceNow Certified System Administrator (required); CSA or higher preferred
- Hands-on experience performing Product Owner responsibilities, including backlog management, user story definition, stakeholder alignment, and coaching technical resources on HRSD configuration and development
- Deep understanding of HR business processes, including employee lifecycle management, case management, onboarding/offboarding workflows, and HR service delivery best practices
- Experience with Workday or other major HCM system integrations and employee data flows
- Demonstrated experience with Agile methodology, including leading sprint planning, refining stories, splitting epics, ordering HRSD development, and overseeing code migrations and defect remediation
- Demonstrated ability to draft and own proposals, SOWs, and contract extensions, with strong writing and PowerPoint skills
- Strong ability to build trust, resolve escalations, and maintain positive client relationships
- Excellent communication, organization, and problem-solving skills; comfortable working independently in a remote-first, fast-paced, collaborative environment
- Background in pricing strategy, proposal development, or pre-sales support
- Ability to act as a bridge between sales, delivery, and clients to ensure successful outcomes
- Extra: ServiceNow HRSD certifications (CIS-HRSD), ITIL v3/4, experience with multiple ServiceNow application areas, HR industry certifications (SHRM-CP, PHR), Workday Spoke configuration and HCM integration patterns
