Program Manager II-Clarizen, ServiceNow
PNC
ServiceNow
Staff Product Manager, ServiceNow
The Walt Disney Company
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Florida, Washington
Visit company websiteSalary
💰 $138,900 - $195,000 per year
Job Level
Lead
Tech Stack
ServiceNow
About the role
- Define and drive strategy, planning, and execution oversight for a portfolio of internal technology products on the ServiceNow platform
- Own the vision and value proposition for a portfolio of business enablement products and define multi-year roadmaps
- Act as a domain expert across multiple product areas or business domains and develop product positioning and messaging
- Create and maintain 12–24 month product roadmaps delivering measurable business value
- Lead development of product requirement documents (PRDs) and prioritize features based on user needs, business goals, and technical feasibility
- Oversee the full product lifecycle from ideation and discovery through development, launch, and sustainment
- Collaborate with agile delivery teams and Product Owners to ensure successful planning and execution
- Build trusted relationships with business partners and segment leaders; serve as primary point of contact for product direction and prioritization
- Identify opportunities for external partnerships, licensing, or integrations
- Serve as an escalation point for complex business inquiries and cross-team dependencies
- Maintain deep understanding of the competitive landscape and deliver executive-level presentations
- Lead or support product pilots and beta programs to validate market fit
- Partner with business stakeholders and finance to develop 5-year plans and annual operating budgets
- Manage product budgets, resource forecasts, licensing consumption, and cost models/charge-back frameworks
- Mentor product managers, product owners, and analysts and share best practices and frameworks across teams
- Lead cross-functional product initiatives and special projects requiring complex coordination and strategic influence
Requirements
- Minimum of 7 years of experience managing complex products within a large, multi-national corporation
- 5+ years of implementing out-of-box capabilities or building custom solutions on the ServiceNow platform
- Demonstrated ability to define multi-year product strategies and roadmaps that align with business goals
- Experience acting as a strategic thought partner to business stakeholders and translating vision into executable plans
- Strong understanding of product positioning, value proposition design, and internal product marketing practices
- Deep understanding of the ServiceNow platform and products, including custom application development and integrations
- Experience implementing and scaling ServiceNow modules (e.g., ITOM, CMDB, HRSD, SecOps)
- Hands-on experience overseeing the full product lifecycle, from ideation through sustainment
- Proven ability to prioritize features based on value, feasibility, and dependencies
- Strong working knowledge of agile product delivery, including backlog management, sprint planning, and value delivery tracking
- Experience partnering with engineering, architecture, and delivery teams
- Demonstrated experience with agile frameworks (Scrum, SAFe, Kanban) and agile backlog management tools (e.g., Jira, ADO)
- Familiarity with ITIL principles and working knowledge of SLAs, KPIs, and system performance tracking
- Exceptional communication and interpersonal skills with experience representing product teams to executive stakeholders
- Demonstrated ability to lead business discovery efforts and co-create solutions with partners
- Strong analytical skills with experience conducting product, competitor, or industry landscape assessments
- Experience running product pilots or beta programs and adapting roadmaps based on insights
- Experience managing product budgets, forecasts, and resource allocation and developing cost models and charge-back frameworks
- Experience managing relationships with third-party vendors and understanding contract terms and licensing agreements
- Track record of mentoring product managers, product owners, or analysts
- Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study (Master’s preferred)
- Nice to have: ITIL Foundation or advanced ITIL certifications; certifications in agile methodologies (PMI-ACP, CSPO, SAFe PO/PM, ICP-ACC, etc.); ServiceNow certifications (CSA, CIS, CTA)
