RCM Account Manager, Skilled Nursing Facility
Assembly Health
RCM Account Manager, Primary Care
Assembly Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively
- Build and maintain strong relationships with healthcare providers and stakeholders
- Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals
- Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes
- Monitor and analyze KPIs such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections
- Identify trends and implement solutions to optimize revenue collection and minimize delays
- Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups
- Address payer issues, reimbursement challenges, and operational bottlenecks
- Develop and execute action plans to improve financial outcomes for clients
- Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices
- Provide detailed reporting and insights on revenue cycle health
- Partner with leadership to refine workflows and enhance efficiency
- Investigate and resolve client issues related to claims, payments, or system inefficiencies
- Work cross-functionally with internal teams to drive process improvements
- Identify automation and technology enhancements to streamline operations
- Full-time, exempt position reporting to the Physician RCM Leadership Team
Requirements
- 5+ years in revenue cycle management, medical billing, or healthcare account management
- Strong experience in Primary Care revenue cycle management is highly preferred
- Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience
- Familiarity with RCM software (e.g., Epic, Athena, eClinicalWorks), payer portals, and reporting tools
- Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes
- Knowledge and familiarity with ProFee coding for ambulatory care practices
- Excellent communication, problem-solving, and customer service skills
- Experience with financial reports, data analysis, and KPI tracking
- 3+ years’ experience supervising staff and overseeing workflow functions
- Highly organized, proactive, and solution-oriented with end-to-end revenue cycle knowledge
- Client-first mindset and ability to build trust and manage complex client needs
