Complete soft checks and Green VOBs where verification can be obtained electronically or through payer portals without outbound calls to insurance companies.
Accurately review and verify patient eligibility, coverage details, and benefit information through online systems and clearinghouses.
Properly document and relay benefit information to provider offices in a clear and timely manner.
Respond to email correspondence from provider offices promptly and professionally.
Ensure all benefit verifications are entered accurately into internal systems with strong attention to detail.
Communicate any discrepancies, system issues, or eligibility concerns to leadership as needed.
Assist with additional weekend administrative tasks and special projects as assigned.

Requirements

Minimum of one year of healthcare or behavioral health experience preferred.
Experience with insurance portals, eligibility tools, and electronic verification systems strongly preferred.
Strong attention to detail and high level of accuracy in data entry and documentation.
Ability to work independently with minimal supervision during weekend shifts.
Strong organizational skills and ability to manage workload efficiently to meet productivity expectations.
Adherence to strict confidentiality standards to safeguard patient information and protect patient rights.
Proficiency in Microsoft Office, Google Suite, Adobe Acrobat, and other relevant technologies.
Dependable, accountable, and able to function effectively in a fast-paced environment.
Prolonged periods of sitting at a desk and working at a computer; ability to lift and carry up to 10 pounds as needed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrypatient eligibility verificationbenefit information documentationinsurance portal navigationelectronic verification systemsattention to detailaccuracy in documentationadministrative tasksspecial projects assistance

Soft Skills

strong organizational skillsability to work independentlydependabilityaccountabilityeffective communicationability to manage workloadconfidentiality adherenceprofessionalismtimeliness