Hillenbrand

Field Service Support Technician

Hillenbrand

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

Visit company website
✨ AI Apply
Manual Apply

Job Level

Junior

Tech Stack

Assembly

About the role

  • Rotex is seeking a Field Service Support Technician to support our Cincinnati, OH location. The role involves on-site startup, repair, and maintenance of industrial separation equipment. Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity. Perform new machine start-up inspections and operations training. Oversee onsite parts removal, installation and assembly. Recommend parts and service solutions to improve machine uptime, maintenance and operation. Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts. Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations. Maintain a reasonable “on-call” status to answer customer questions via phone and email. Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer. Assist in developing department documents, standards, and processes as necessary.

Requirements

  • Associate’s degree in engineering or related field; and 1-2 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience. Ability to travel 50-75% of the time. Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook. Experience with Microsoft CRM preferred Basic knowledge of SolidWorks (3D) and AutoCAD (2D) or similar platforms preferred