ASSA ABLOY Opening Solutions

Manager

• Own website product experience strategy, ensuring clear navigation, accurate product information, and compelling storytelling.
• Lead content updates and publishing for product pages, category pages, comparison tools, and launch landing pages.
• Ensure website content aligns with GTM priorities, brand standards, and SEO requirements.
• Own PDP standards and execution across all retailer and eCommerce platforms.
• Ensure high quality, conversion driven assets are deployed (images, video, bullets, specs, A+ content, comparison charts).
• Monitor PDP performance and identify optimization opportunities to improve conversion and shopper confidence.
• Maintain product accuracy and consistency across all digital endpoints.
• Lead digital shelf execution across key retail partners, ensuring content completeness, taxonomic accuracy, and search optimization.
• Manage content syndication processes to support scale, accuracy, and speed.
• Lead digital readiness for launches, including website updates and PDP execution.
• Track and report on KPIs such as PDP conversion, website engagement, and shelf compliance.
• Provide clear performance readouts to team and leadership.

Digital Merchandising Manager

QA Engineer

• Review requirements and acceptance criteria for testability; collaborate with the IT Application Delivery team to determine the most effective testing strategy
• Develop and document test plans, test scenarios, and test cases
• Develop test automation using Java - Selenium and Cucumber BDD framework, Playwright with Typescript
• Contribute to the design and development of automated testing frameworks and libraries
• Support all testing efforts including functional, regression and Performance testing for AEM eCommerce websites
• Integrate test automation into CI/CD process and perform parallel executions
• Actively Participate in Scrum activities
• Mentor junior QA engineers and conduct test case and automation code reviews
• Accurately report testing results and progress at appropriate intervals as established by the SQA Manager
• Conduct research and proactively make recommendations to improve tools and techniques
• Collaborate with developers, architects, product owners, and DevOps teams to improve quality practices.

Senior QA Software Testing Engineer

• Review requirements and acceptance criteria for testability; collaborate with the IT Application Delivery team to determine the most effective testing strategy
• Develop and document test plans, test scenarios, and test cases
• Develop test automation using Java - Selenium and Cucumber BDD framework
• Contribute to the design and development of automated testing frameworks and libraries
• Support all testing efforts including functional, regression and Performance testing for AEM eCommerce websites
• Integrate test automation into CI/CD process and perform parallel executions
• Actively Participate in Scrum activities
• Verify end-user expectations are met during the testing process as well as post-implementation
• Accurately report testing results and progress at appropriate intervals as established by the SQA Manager
• Conduct research and proactively make recommendations to improve tools and techniques
• Document and report defects; coordinate with appropriate resources to ensure proper tracking and resolution of all defects

QA Software Testing Engineer

Account Executive

• Partnering with contract hardware distribution channel
• Relationship and technical solution selling
• Negotiate and close profitable sales revenue
• Develop and maintain relationships with the distributor’s organization
• Manage distributor buying programs
• Conduct product/solution training sessions

Sales Representative – Distributor

Customer Support

• Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship
• Verifying pricing, product availability, and shipping methods with customers
• Monitoring backorders and coordinating their release when items become available
• Collaborating with the Operations Manager to expedite backordered items as necessary
• Following up with customers to obtain required shipping documentation
• Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations
• Providing customers with timely updates on order confirmations, invoices, and tracking information
• Responding to customer inquiries regarding stock, pricing, and order-related matters
• Generating and issuing daily invoices
• Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements
• Answering customer calls and emails promptly, delivering professional support
• Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues
• Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages
• Maintaining an organized workspace and managing documentation for orders prior to shipment
• Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day
• Supporting the annual physical inventory process, including counting and reconciliation
• Performing additional tasks and responsibilities as assigned by management to support operational goals

Customer Support – Order Processing

• Responsible for partnering with our contract hardware distribution channel.
• Develop and maintain relationships in all areas of the distributor’s organization.
• Actively solicit, follow-up, and negotiate all quote opportunities.
• Manage distributor buying programs.
• Actively promote distributor promotions and programs to secure discretionary sales revenue.
• Work closely with distributors to ensure that they quote ASSA ABLOY specifications.
• Conduct regularly scheduled distributor business reviews.
• Plan, coordinate, and conduct distributor product/solution training sessions.
• Coordinate the resolution of product and field service issues.
• Manage brand shelf space at distributor accounts.

• Responsible for supervision and management of all Installation Technicians activities.
• Managing multiple installation projects each month and ordering and releasing of all equipment via the factory and customer service.
• Coordinate all scheduling of projects with the end-user customer.
• Accountable to meet established goals and growth objectives under the direction of the Operations leader or the District Manager.
• Supervise and delegate responsibilities to Administrative personnel (scheduling, ordering, install coordination).
• Develop and maintain relationship with End-users in the Health Care and Retail segments as well as General Contractors, Sub-contractors, Architects and Suppliers.
• Maintain communication with Factory regarding backlog and job release (Work In Progress).
• Interact with Sales Department on a continual basis to determine proper labor hours, and proper margins on projects.
• Review projections and forecast reports frequently.

Installation Manager

• Plan and manage all installation operations to achieve established goals and objectives.
• Oversee technician performance, productivity, and schedules.
• Ensure technicians are properly trained, equipped, and competent in their roles.
• Facilitate monthly safety meetings and conduct regular site safety inspections.
• Promote and enforce safe driving practices.
• Investigate workplace injuries and vehicle accidents to determine root causes and implement corrective actions.
• Assist with forecasting monthly installation revenue.
• Manage truck and equipment inventory to support project demands.
• Coordinate project schedules with end-users to ensure timely completion.
• Act as the primary purchaser for installation-related orders.
• Build and maintain strong relationships with end-users, contractors, subcontractors, and suppliers.
• Oversee subcontractor scheduling and labor management.
• Collaborate with the sales team to manage and support installation projects.
• Plan installation schedules, ensuring the availability of necessary lift equipment, tools, PPE, and other resources.
• Develop site-specific safety plans in compliance with customer requirements.
• Invoice completed installation orders, including progress billing for large projects.
• Work closely with the finance team to provide accurate information for pay applications.

Commercial Install Manager

Sales

• Develop and execute channel strategies aligned with company goals.
• Recruit, onboard, and strengthen relationships with resellers, VARs, and distributors.
• Create and manage partner programs, incentives, and enablement frameworks.
• Lead joint business planning with partners for pipeline and revenue growth.
• Support partner sales cycles to improve win rates and accelerate closures.
• Build partner training, certification, and readiness programs.
• Collaborate with marketing on partner and end-user demand generation.
• Support enterprise and strategic sales with pre-sales and partner teams.
• Provide competitive analysis and partner-aligned deal strategies.
• Monitor KPIs and report on partner performance.

Channel Sales Associate

• Work very closely and lead offshore team members to develop a comprehensive test plan for each project inclusive of positive and negative use cases, user and functional test cases.
• Create and document all test cases by using software tools Jira including prerequisites/conditions, step-by-step instructions to perform the test and expected results.
• Identify and drive execution of test improvement opportunities with test procedures, testing methodology, test results reporting, test automation and test tools.
• Identify and drive test automation development and execution to enable more efficient testing, regression testing, improve repeatability and cycle time. Either develop tools yourself and/or manage others to develop using Claude, Selenium, Appium. Design sign off documents for any product release.
• Keep the test plans up to date with all new features and learnings and ensure they are transferred to all relevant solutions.
• Conduct the product testing, FW testing, App API testing.
• Complete and provide Test Reports for individual test requests and regular updates on the test team’s backlog, completed and active requests.
• Work closely with all stakeholders and their incoming Test Requests to prioritize and create a plan to complete the requests in an efficient manner.

Senior Quality Assurance Engineer

Business Intelligence Developer

• Translate functional requirements into technical implementation.
• Ensure application performance, quality, and responsiveness.
• Influence technology and architectural approaches.
• Identify and solve bottlenecks and bugs.
• Provide high-level product technical support.
• Adhere to coding standards

BI Developer

• Responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account
• Partner with local selling partners including wholesalers, integrators, locksmiths, and distributors
• Develop short and long-term sales plans
• Identify and classify the sales potential of each client
• Establish a network of clients with a high level of trust
• Sell opening solutions as a consultant using a communication approach that can be effective with a diverse audience
• Apply discovery abilities including prospecting, profiling, qualifying, identifying client needs, and presenting solutions

Sales Representative – End User

Data Analyst

• Develop, maintain, and continuously improve advanced pricing models incorporating material inputs and commodity-driven costs including tariff impacts for imported product into the US and Canadian markets.
• Support service pricing strategy by evaluating margin performance, competitive positioning, and contract pricing structures.
• Create scenario-based pricing analyses to support strategic initiatives, long-term agreements, and customer negotiations.
• Monitor cost fluctuations related to materials, labor rates, freight, inflation indices, and other external drivers.
• Partner with the VP of Service and commercial leaders to ensure pricing actions align with service profitability and customer value objectives.
• Build detailed pricing models for large, strategic accounts with complex service offerings and varied cost structures.
• Act as a pricing and analytics subject-matter expert supporting Service leadership, Sales, Finance, and Operations.

Senior Price & Data Analyst

Support Engineer

• Provide technical information and support to both internal and external customers, end users & field sales
• Responsible for answering product support calls, chats, and emails for Corbin Russwin, ACCENTRA, and Arrow products
• Act as the liaison of product information from the field to the Profit Center Managers and production personnel
• Responsible for providing feedback to sales and customer base as a result of problem solving
• Perform root cause analysis of returned product and assist with corrective actions
• Review Special Product Application Requests for accuracy and completeness
• Review new and existing product literature & recommend changes to ensure accuracy
• Support production with assembly, quality, application, and engineering issues
• Provide training on the floor and perform quality checks

Customer Service Technical Support Specialist

• Identify key architectural, design, and engineering firms that work on institutional project types tied to our core vertical markets including Healthcare, Higher Education, K-12 Education, and Government markets.
• Cultivate consulting relationships with architectural design team influencers and specifiers.
• Identify and secure opportunities to prepare door and hardware specifications.
• Provide timely and accurate product information for use in commercial project specifications.
• Deliver targeted continuing educational programs highlighting new products, solutions, and design-assist professional services.
• Assist with product substitution and approval procedures and follow up to ensure specifications are held in the bid process.
• Utilize Salesforce.com as a customer relationship, project tracking and time management tool.

Digital Merchandising Manager

Senior QA Software Testing Engineer

QA Software Testing Engineer

Sales Representative – Distributor

Customer Support – Order Processing

Sales Representative – Distributor

Installation Manager

Commercial Install Manager

Channel Sales Associate

Senior Quality Assurance Engineer

BI Developer

Sales Representative – End User

Senior Price & Data Analyst

Customer Service Technical Support Specialist

Sales Representative, Architectural