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Customer Care Representative
ASSA ABLOY Opening Solutions. Play an integral role in ensuring the success and satisfaction of our valued customers.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Play an integral role in ensuring the success and satisfaction of our valued customers.
- Provide front-line support, follow up and assist with resolutions ensuring customer satisfaction.
- Process orders and handle customer inquiries by providing general and technical information.
- Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
- Help to assess and research customer issues and resolve them in a timely manner.
- Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
- Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders.
- Communicate with customers on discrepancies and/or delivery conflicts.
- Provide support for account management and help maintain strong customer relationships.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Regular and reliable attendance.
- Participate in a safe and harmonious working environment.
Requirements
What you’ll need- High School degree or GED equivalent required.
- Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
- Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
- Previous experience within customer service within a manufacturing / production environment would be a plus.
- Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
- Demonstrated track record of being a self-starter or being resourceful.
- Excellent communication and time management skills.
- Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
- Ability to multitask and prioritize projects under tight time deadlines.
- Proficiency in Outlook, Excel, and Word
- Knowledge or exposure to ERP systems and shipping software a plus.
Benefits
Comp & perks- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingtechnical supportproblem-solvinganalytical skillsattention to detailmultitaskingtime management
Soft Skills
communicationself-starterresourcefulnesscustomer relationship managementteam coordinationoperational excellence
Certifications
High School degreeGEDBachelor’s degree