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Customer Service Representative
ASSA ABLOY Opening Solutions. Play an integral role in ensuring the success and satisfaction of our valued customers .
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Play an integral role in ensuring the success and satisfaction of our valued customers
- Provide front-line support, follow-up and assist with resolutions ensuring customer satisfaction
- Process orders and handle customer inquiries by providing general and technical information
- Ensure the timely processing of customer quotes, ensuring accuracy and pricing
- Help to assess and research customer issues and resolve them in a timely manner
- Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations
- Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders
- Communicate with customers on discrepancies and/or delivery conflicts
- Provide support for account management and help maintain strong customer relationships
- Participate in training sessions to enhance product knowledge and customer service skills
- Participate in a safe and harmonious working environment
- Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
Requirements
What you’ll need- High School degree or GED equivalent required
- Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus
- Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired
- Previous experience within customer service within a manufacturing / production environment would be a plus
- Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence
- Demonstrated track record of being a self-starter or being resourceful
- Excellent communication and time management skills
- Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy
- Ability to multitask and prioritize projects under tight time deadlines
- Proficiency in Outlook, Excel, and Word
- Knowledge or exposure to ERP systems and shipping software a plus.
Benefits
Comp & perks- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingtechnical informationproblem-solvinganalytical skillsattention to detailmultitaskingtime managementERP systemsshipping software
Soft Skills
communicationself-starterresourcefulnessoperational excellencecustomer relationship managementteam coordinationtraining participationadaptabilitycustomer engagementcommitment to accuracy
Certifications
High School degreeGEDBachelor’s degree