Aspire Software

Account Manager

• Identify, qualify, and onboard partners across rental software providers, fleet management systems, dealership platforms, travel marketplaces, lead generation networks, and adjacent technology ecosystems.
• Develop and execute a partner sourcing strategy that aligns with Carla AI’s expansion roadmap, starting with car rental and extending into broader rental and services verticals.
• Build repeatable partner onboarding playbooks, including qualification criteria, integration scoping, and launch readiness checklists.
• Collaborate with partners on referral programs, reseller opportunities, co marketing initiatives, and joint go to market campaigns.
• Track partner sourced pipeline, revenue contribution, and performance metrics to ensure partnerships translate into measurable business outcomes.
• Support partner sales enablement: equip partners with the positioning, materials, and training to effectively sell and recommend Carla AI.
• Work with Product and Engineering to scope, prioritize, and manage integration timelines, from initial partner requirements through testing and launch.
• Serve as the connective tissue between external partners and internal teams, ensuring integration work stays on track and partners have a consistent experience.
• Own ongoing partner relationships: regular check ins, QBRs, performance reviews, and escalation management.
• Maintain partner CRM records, documentation, and internal playbooks.
• Share structured market and partner feedback with Product and leadership to inform roadmap and go to market decisions.

Partnerships Manager – Rental Industry, Car Rental, Fleet Management

Customer Success Manager

• Own customer onboarding and activation: Lead new customers through implementation: configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows.
• Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day.
• Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved.
• Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows.
• Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data.
• Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them.
• Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve.
• Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer.
• Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases.
• Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration.
• Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth.
• Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes.
• Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot).
• Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers.

Founding Customer Success Manager

Product Manager

• Own the end-to-end product strategy and roadmap, aligned with company objectives
• Drive product discovery and validation through structured customer research, rapid prototyping, and market testing
• Oversee the full product lifecycle from ideation through commercialization and scaling, with a clear prioritization framework
• Build working product solutions using AI as the primary execution medium, moving from problem framing to working solution without reliance on legacy SDLC rituals
• Engage directly with hospitality customers to understand operational challenges and validate product assumptions
• Audit business functions for high-value automation opportunities and prioritize by impact, feasibility, and learning velocity
• Act as the bridge between executive direction and ground-level product and engineering execution
• Build, lead, and mentor a high-performing product team, instilling a culture of ownership, experimentation, and customer-centricity

Head of Product and AI Innovation

Sales

• Own the full sales cycle: prospecting, discovery, demos, proposals, negotiation, and close.
• Build and maintain a target account strategy by segment and customer profile.
• Present and sell Carla AI to rental operators and services businesses, clearly articulating the ROI, efficiency gains, and revenue impact of AI powered call handling and booking automation.
• Seamlessly transition new customers to onboarding and Customer Success for activation and first value realization.
• Lead outbound strategy and execution across calls, email, LinkedIn, and industry events.
• Develop and iterate on talk tracks, competitive positioning, objection handling, and demo structure.
• Establish pipeline creation targets and inspection routines that translate activity into predictable results.
• Create repeatable playbooks covering segments, sequences, cadences, and qualification criteria.
• Share structured customer insights and market feedback with Product and leadership to inform roadmap, pricing, and packaging decisions.
• Maintain accurate pipeline, activity tracking, and forecasting in CRM (HubSpot).
• Consistently meet or exceed monthly and quarterly KPIs across outreach, demos, pipeline, and revenue.
• Coordinate with Partnerships and Marketing to leverage partner channels and campaigns for pipeline generation.

Partnerships Manager – Rental Industry, Car Rental, Fleet Management

Founding Customer Success Manager

Head of Product and AI Innovation

Founding Sales Lead