Aspire Software

Customer Success Manager

• Own relationships with a portfolio of clinics from onboarding handoff through renewal: set success plans, run regular check-ins, and manage stakeholder alignment.
• Drive adoption and outcomes by coaching customers on best practices for call handling, scheduling workflows, clinical documentation, and change management.
• Monitor usage and health signals (e.g., activation milestones, feature adoption, support volume, customer feedback) and proactively execute risk mitigation plans.
• Lead renewal planning and execution: align on value delivered, address concerns, coordinate legal/security questions, and ensure timely contract outcomes.
• Identify and qualify expansion opportunities (additional locations, modules, or users) and partner with Sales/RevOps to progress opportunities with integrity.
• Coordinate cross-functional issue resolution by synthesizing customer impact, prioritizing escalations, and keeping customers informed.
• Deliver enablement and communications: lightweight training refreshers, release notes, and workflow updates tailored to clinical and front-desk audiences

Customer Success Manager – CLM

SDET

• Execute and help maintain the manual test suite, including updates as features change.
• Assist with test plans and test cases for web applications and APIs.
• Perform functional, regression, integration, and cross browser testing.
• Create and maintain Playwright end to end and API tests in TypeScript, following team patterns and guidance.
• Build and maintain reliable test data, test accounts, and repeatable test setup steps.
• Log, track, verify, and retest defects in JIRA with clear reproduction steps and expected results.
• Support basic non-functional checks when applicable, such as performance smoke checks.
• Collaborate with product and engineering to clarify requirements and acceptance criteria.
• Help investigate and reproduce production issues with support and engineering.
• Participate in code and test reviews with a focus on quality and testability.
• Share test results, risks, and notes in tools such as Confluence.
• Support improvements to QA processes, test environments, and release readiness checklists.
• Take direction from senior QA while owning assigned test areas end to end.
• Suggest opportunities to reduce repetitive testing through automation.
• Participate in sprint ceremonies as needed, including refinement, planning, and defect triage.
• Continuously improve testing skills, tooling knowledge, and product understanding.

Junior/Intermediate Software QA Automation Engineer

Content Marketing Manager

• Develop and manage a comprehensive content calendar across all digital channels, ensuring consistent brand messaging and strategic alignment with marketing goals
• Create engaging social media posts and copy for LinkedIn and other relevant platforms
• Write high-quality blog articles, white papers, case studies, and thought leadership pieces that position the company as an industry authority
• Draft press releases and media communications that effectively convey company news and milestones
• Provide content direction to the design team for visual assets, infographics, carousels, and other multimedia content
• Partner with cross-functional teams to identify content opportunities and gather subject matter expertise
• Work closely with the design team to ensure written content and visual elements work harmoniously
• Monitor content performance metrics and use data-driven insights to refine content strategy
• Conduct content audits and competitive analysis to identify gaps and opportunities
• Stay current with industry trends, best practices, and emerging content formats
• A to B test content approaches to continuously improve engagement and conversion rates

Content Marketing Specialist

Financial Planning and Analysis

• Own and actively manage the acquisition pipeline
• Research vertical software markets and identify attractive acquisition targets
• Conduct outbound outreach to founders and intermediaries
• Perform early-stage screening, financial reviews, and business assessments
• Maintain CRM data, pipeline tracking, and sourcing metrics
• Support end-to-end transaction execution from LOI through close
• Build and review financial models, valuation analyses (DCF, comps, scenarios)
• Conduct financial, commercial, and operational due diligence
• Analyze historical performance, forecasts, SaaS KPIs, and customer metrics
• Coordinate with cross-functional teams (finance, legal, operations, technology)
• Prepare investment memos and materials for senior leadership
• Track portfolio and pipeline KPIs, timelines, and risks
• Conduct market, industry, and competitive research
• Identify trends, growth opportunities, and deal risks
• Contribute to process improvements and best practices across the M&A function

Investment Associate – Full Cycle M&A

Support Engineer

• Respond to customer inquiries with courtesy, empathy and professionalism
• Guide customers in using our software
• Actively listen to customer needs
• Resolve issues efficiently
• Explain solutions clearly, simply, and in a reassuring manner
• Ensure rigorous follow-up on requests
• Document interactions and solutions
• Escalate more complex technical issues at the appropriate time
• Collaborate with internal teams to improve the customer experience

Technical Support Agent

Customer Support

• Learn and maintain a deep understanding of the Hyper-Reach notification system, including its features, functions, and configurations.
• Respond promptly and professionally to client questions via email, phone, or ticketing system.
• Handle difficult or escalated customer situations with empathy, professionalism, and sound judgment.
• Manage, track, and resolve client issues in Jira Service Desk, ensuring accurate documentation of all interactions.
• Collaborate with internal teams (Engineering, Product, and Customer Support team) to ensure timely resolution of client issues.
• Learn and follow all company policies, procedures, and security protocols related to customer support and data handling.
• Serve as a backup resource for training activities: assisting in onboarding new clients and delivering system usage guidance when required.
• Serve as a backup resource for customer retention activities: proactively reaching out to clients to discover and assist with any open issues.
• Identify recurring issues and provide feedback to improve documentation, training materials, or product functionality.

Customer Support Representative

Business Development Rep

• Market Research & Strategy: Conduct analysis of market trends, competitors, and industry shifts to identify growth areas and unmet needs.
• Lead Generation & Outreach: Generate new business leads through networking, cold calling, and referrals.
• Relationship Building: Develop and maintain strong, long-lasting relationships with clients, partners, and stakeholders.
• Proposal Development: Create compelling proposals, pitches, and presentations for potential clients and partners.
• Negotiation: Negotiate contract terms for new business deals and partnerships.
• Strategic Planning: Develop and implement strategic plans for entering new markets or launching new products/services.
• Collaboration: Work closely with sales, marketing, and product teams to align strategies and support growth initiatives.
• Performance Monitoring: Track business development activities, analyze data, and report on progress towards goals.

Business Development Representative

• Develop and execute sourcing strategies to support initial lead gen for software businesses in Helios investment criteria
• Maintaining existing relationships via calls and emails with potential sellers, ensuring that Helios is well-positioned once counterparty is exploring a potential exit
• Communicating with the investment team on a regular basis the critical relationships that the team should explore in further depth
• Support initial investment rationalization for early-stage M&A processes
• This role will require significant travel

Business Development Lead

Account Executive

• Identify and pursue new sales opportunities in the software market.
• Be a hunter, with a strong focus on outbound sales.
• Conduct market research and analysis to target potential clients.
• Build and maintain relationships with existing and prospective clients.
• Understand customer needs and tailor software solutions to meet those needs.
• Prepare and deliver compelling sales presentations and product demonstrations.
• Communicate the benefits and features of software products effectively.
• Negotiate contract terms and pricing with clients to close sales deals.
• Achieve and exceed sales targets and objectives.
• Work closely with marketing and product development teams to align sales strategies.
• Maintain accurate records of sales activities and customer interactions in CRM systems.
• Provide post-sale support to ensure customer satisfaction and retention.
• Stay updated on the latest industry trends and software developments.

Software Sales Executive

Growth Marketing

• Lead in planning, managing, and executing integrated campaigns across digital channels, content, events, and partnerships, emphasizing speed, efficiency, and measurable outcomes.
• Create compelling, on-brand content for campaigns, websites, product collateral, press releases, and social media platforms.
• Manage dashboards, support ROI modeling, track attribution, and assist in pipeline forecasting using Excel or Google Sheets.
• Engage actively in product launch campaigns alongside multiple teams.
• Create, maintain, and nurture a list of target industry contacts for lead generation purposes.

Growth Marketing Manager

Manager

• Identify M&A targets that align with Aspire Software's growth objectives, aiming to generate $200M+ in buyable revenue opportunities per quarter.
• Employ a proactive approach, reaching out to potential targets through various channels, conducting exploratory calls, and fostering relationships with owners and sell-side advisors.
• Evaluate and assess target acquisitions against Aspire Software's criteria, and determine realistic valuation expectations.
• Conduct a preliminary pre-acquisition assessment encompassing both commercial and financial aspects in collaboration with the team.
• Perform other related duties as assigned.

Corporate Development Manager

Business Analyst

• Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Coordinates the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
• Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations.
• Coordinates with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work. Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.
• Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.
• Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.
• Consults on the analysis of an application, troubleshoots system problems, and implements solutions.
• Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.
• Develops training curriculum and conducts formal training sessions covering assigned systems module.
• Develops the design and/or review of test cases; processes change requests; and manages a project’s scope, acceptance, installation, and deployment.
• Performs related work as assigned.

Customer Success Manager – CLM

Junior/Intermediate Software QA Automation Engineer

Content Marketing Specialist

Investment Associate – Full Cycle M&A

Technical Support Agent

Customer Support Representative

Business Development Representative

Business Development Lead

Software Sales Executive

Growth Marketing Manager

Corporate Development Manager

Corporate Development Manager

Corporate Development Manager

Corporate Development Manager

Business Analyst III