Customer Success Manager

Aspire Software

Customer Success Manager responsible for onboarding and supporting healthcare practices using Marea. Ensuring effective use and value from the AI-powered platform in dental industry.

Posted 6/20/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$75,000 per yearWebsite

About the role

Key responsibilities & impact

Lead onboarding for new healthcare practices from implementation through successful adoption
Deliver training sessions and guide users on how to get the most value from Marea
Set expectations, answer questions, and ensure customers feel confident using the platform
Monitor customer engagement and proactively support practices that may need additional assistance
Serve as the primary point of contact for customer questions, issues, and requests
Build trusted relationships with practice owners, managers, and staff
Troubleshoot issues and coordinate with internal teams to ensure timely resolution
Maintain clear documentation of customer interactions, feedback, and support activities
Create scalable onboarding and support resources, including guides, templates, and workflows
Identify customer trends, challenges, and opportunities for improvement
Share customer feedback and product insights with internal teams
Help improve customer retention, satisfaction, and long-term adoption of the platform

Requirements

What you’ll need

2+ years of experience in Customer Success, Customer Support, Account Management, Implementation, or a similar customer-facing role
Experience working in a SaaS or technology company
Hands-on experience using CRM platforms and customer-facing software tools
Experience supporting customers in the healthcare, dental, wellness, medical, or practice-based industry
Strong written and verbal communication skills with the ability to explain technology to non-technical users
Highly organized and comfortable managing multiple customer relationships simultaneously
Self-directed, proactive, and comfortable working in a fast-paced, growing environment
Strong sense of ownership and accountability for customer outcomes
Strongly Preferred
Startup or small-company experience
Experience creating processes, documentation, or standard operating procedures
French and/or Spanish language skills
Based in Montreal
Ability to support customers across Eastern and Pacific time zones

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Customer Success Manager Job not on LinkedIn 🔥 3 hours ago 🇨🇦 Canada – Remote 💵 $50k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead onboarding for new healthcare practices from implementation through successful adoption
Deliver training sessions and guide users on how to get the most value from Marea
Set expectations, answer questions, and ensure customers feel confident using the platform
Monitor customer engagement and proactively support practices that may need additional assistance
Serve as the primary point of contact for customer questions, issues, and requests
Build trusted relationships with practice owners, managers, and staff
Troubleshoot issues and coordinate with internal teams to ensure timely resolution
Maintain clear documentation of customer interactions, feedback, and support activities
Create scalable onboarding and support resources, including guides, templates, and workflows
Identify customer trends, challenges, and opportunities for improvement
Share customer feedback and product insights with internal teams
Help improve customer retention, satisfaction, and long-term adoption of the platform 🎯 Requirements
2+ years of experience in Customer Success, Customer Support, Account Management, Implementation, or a similar customer-facing role
Experience working in a SaaS or technology company
Hands-on experience using CRM platforms and customer-facing software tools
Experience supporting customers in the healthcare, dental, wellness, medical, or practice-based industry
Strong written and verbal communication skills with the ability to explain technology to non-technical users
Highly organized and comfortable managing multiple customer relationships simultaneously
Self-directed, proactive, and comfortable working in a fast-paced, growing environment
Strong sense of ownership and accountability for customer outcomes
Strongly Preferred
Startup or small-company experience
Experience creating processes, documentation, or standard operating procedures
French and/or Spanish language skills
Based in Montreal
Ability to support customers across Eastern and Pacific time zones Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 9 hours ago Africa Bright 11 - 50 🤝 B2B ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Success Manager managing existing client accounts at a digital marketing agency. Taking ownership of account health, renewals, and upsells for healthcare and professional services clients. 🇨🇦 Canada – Remote 💵 $50k - $60k / year ⏰ Full Time 🟢 Junior 🏆 Customer Success Dynamics 365 Customer Engagement Technical Consultant 🔥 14 hours ago Long View Systems 1001 - 5000 🔒 Cybersecurity Website LinkedIn All Job Openings Dynamics 365 Technical Consultant designing and implementing customer-centered Dynamics 365 CE solutions. Collaborating with clients and stakeholders to enhance business processes with Microsoft technologies. 🇨🇦 Canada – Remote 💵 $80.5k - $105.6k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 14 hours ago Versapay 201 - 500 🤝 B2B 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Versapay automating accounts receivable. Driving engagement with Commercial Real Estate customers through strategic relationships and innovative solutions. 🇨🇦 Canada – Remote 💵 $80k - $88k / year 💰 $4M Post-IPO Debt on 2019-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Representative 🕒 Yesterday Fullsteam 1001 - 5000 💳 Fintech ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Representative at Silverware responsible for client retention and growth, ensuring maximum value from solutions while working remotely. Engage and collaborate with cross-functional teams for strategic success. 🇨🇦 Canada – Remote 💵 $46.1k - $68k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 Yesterday RPS Real Property Solutions 51 - 200 🏠 Real Estate 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager ensuring clients maximize value from RPS’s real estate data solutions. Managing post-sale relationships from onboarding to retention and expansion. 🇨🇦 Canada – Remote 💵 $55k - $82k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer SuccessCustomer SupportAccount ManagementImplementationSaaSCRM platformscustomer-facing software toolsdocumentationprocess creationstandard operating procedures

Soft Skills

written communicationverbal communicationorganizational skillsproactiveself-directedownershipaccountabilityrelationship buildingtroubleshootingcustomer engagement