Technical Lead, Customer Support

Aspire Software

Technical Lead managing customer support operations at Exeevo, focusing on Microsoft Dynamics 365 CRM technologies. Ensuring best-in-class product quality and exceptional customer experiences in a fast-paced environment.

Posted 6/8/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Technical Lead will be responsible for the successful management of the Operational Support Service
Act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests
Main point of contact for all service reporting and discussions with the customer
Identify opportunities for growth of the adoption of the Exeevo tools
Take ownership to resolve the more complex technical tickets that the junior team members are not able to address.
Manage the prompt resolution of escalated tickets from the customer either directly or via a member of the Ops team.

Requirements

What you’ll need

5+ years’ experience of functional knowledge in Microsoft Dynamics CRM
Experienced in User Configs, Data Import and Export.
Experience in managing a team of support engineers
Experience with SaaS based technology solutions, preferably in Life Sciences
Experience working closely with Customer and Engineering teams delivering support services and changes to customers.
Experience presenting operational status at a detailed level and rollup level to the leadership team.
Management of customers, including in dealing with difficult situations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aspire Software Website LinkedIn All Job Openings 1001 - 5000 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved. Technical Lead, Customer Support Job not on LinkedIn 🔥 8 minutes ago 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Technical Lead will be responsible for the successful management of the Operational Support Service
Act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests
Main point of contact for all service reporting and discussions with the customer
Identify opportunities for growth of the adoption of the Exeevo tools
Take ownership to resolve the more complex technical tickets that the junior team members are not able to address.
Manage the prompt resolution of escalated tickets from the customer either directly or via a member of the Ops team. 🎯 Requirements
5+ years’ experience of functional knowledge in Microsoft Dynamics CRM
Experienced in User Configs, Data Import and Export.
Experience in managing a team of support engineers
Experience with SaaS based technology solutions, preferably in Life Sciences
Experience working closely with Customer and Engineering teams delivering support services and changes to customers.
Experience presenting operational status at a detailed level and rollup level to the leadership team.
Management of customers, including in dealing with difficult situations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Advisor – Midnights Team 🔥 1 hour ago Capital on Tap 201 - 500 Website LinkedIn All Job Openings Customer Service Advisor providing support to small businesses via phone, email, and live chat. Resolving issues efficiently for Capital on Tap's financial platform customer base. 🇬🇧 United Kingdom – Remote 💰 Debt Financing on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor Customer Support Specialist 🕒 2 days ago MultiBank Group 501 - 1000 💸 Finance 💳 Fintech ₿ Crypto Website LinkedIn All Job Openings Customer Support Specialist providing prompt support via chat, email, and phone for Mandarin-speaking clients. Responsible for ensuring high-quality service during evening shifts across UK and Canada. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇨🇳 Chinese Required Support Specialist 🕒 5 days ago SwiftConnect 51 - 200 🔌 API 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist providing exceptional technical support to Enterprise customers at SwiftConnect. Documenting, managing, and resolving technical issues while collaborating with cross-functional teams. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Consultant – Customer Experience Transformation 🕒 May 29 TTEC Digital 1001 - 5000 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Customer Experience (CX) Senior Consultant for TTEC Digital transforming contact centre operations. Collaborating with clients to enhance customer and agent experiences using modern CX technologies. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support Account Manager, BPO, Customer Experience 🕒 May 29 Newstel Worldwide 201 - 500 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Bilingual Account Manager overseeing client relationships and operational performance in a BPO setting. Managing multiple client accounts while ensuring service excellence and high performance delivery. 🇬🇧 United Kingdom – Remote 💵 £35k - £40k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Microsoft Dynamics CRMUser ConfigsData ImportData ExportSaaS technology solutionsincident managementservice request managementtechnical ticket resolutionsupport servicesoperational reporting

Soft Skills

team managementcustomer managementcommunicationproblem-solvingleadershipconflict resolutioncollaborationpresentation skillsownershipadaptability