Learning and Development

• As our Knowledge Manager, you'll be at the helm of our documentation strategy and execution.
• In addition to creating customer-facing technical content, you will take ownership of our existing documentation program and improve upon it.
• You will be the owner of our customer-facing Help Center, and partner with internal stakeholders to maintain excellence in our internal-facing Knowledge Base.
• You'll work from within our Customer Success Department and assist in driving self-service solutions for customers seeking assistance.
• Collaborate with Support, Product, and Marketing to keep content in sync with new features, common questions, and high-impact workflows.
• Advocate for knowledge sharing across the company, championing best practices and alignment with frameworks like Knowledge-Centered Service (KCS).

Knowledge Manager

Provider Training Specialist

Senior L&D Specialist, Enterprise Program Trainer

Technical Training Specialist

Manager, Skills Based Learning and Development

Senior Instructional Designer