ASC Engineered Solutions

Customer Support

• Respond promptly and professionally to customer order related inquiries for shipment tracking, packing lists, bill of ladings, and proof of deliveries.
• Manage order status inquiries, providing timely and accurate information on shipping status and lead times. Assist with expedite requests as needed.
• Accurately Initiate requests for credits, debits, and returns in ASC portal, adhering to company guidelines.
• Promptly fulfill customer requests for Material Test Reports (MTRs) utilizing the ASC website and other internal resources.
• Act as first line of response to order related inquiries from ASC Distribution Centers and warehouses, coordinating with team members on any inquiries that need to be escalated to the next level.
• Maintain organized records of all orders and order related documentation in ASC systems and platforms.
• Provide backup support to Order Entry/Customer Service Representatives on any pending customer requests during out-of-office periods, utilizing team resources as needed.
• Manage email traffic sent to the general ASC Orders and Customer Service related inboxes ensuring timely distribution to the right parties within specified service levels to ensure customer satisfaction.
• Run and monitor past due open order reports for specified customers on designated cadence and/or on demand reporting. Research past due drivers and obtain updated ship dates for customers.
• Other duties as assigned.

Customer Service Associate

Human Resources

• Build and maintain trusted partnerships with leaders, supporting the effective implementation of HR programs and talent processes.
• Collaborate with HR Practice Centers to deliver integrated HR solutions aligned with business objectives.
• Partner with Talent Acquisition and hiring managers to attract and hire top talent.
• Work with the divisional Talent Organizational Consultant to deliver development programs, including succession planning and leadership development.
• Partner with Compensation on annual planning and provide guidance on market competitiveness and internal equity.
• Support onboarding programs across functions and the division.
• Coach and advise managers on a wide range of employee lifecycle matters.
• Guide leaders through annual performance cycles, ensuring consistency in goal setting and performance assessments.
• Support change management initiatives, including communication planning and transition support.
• Analyze engagement survey results (Your Voice Counts) and partner with leadership to implement strategies that enhance employee engagement.
• Use internal and external HR metrics to assess organizational effectiveness and recommend improvements.
• Ensure compliance with HR policies, employment laws, and regulatory requirements.

HR Generalist

Manager

• Develop and execute product line strategies in support of ASC Engineered Solutions innovation, globalization and end market initiatives driving the alternative joining products business as well as continuously seeking to expand the product lines as driven by marketplace needs and voice-of-customer interactions.
• Drive new product development through the ideation process. This includes project management, product pipeline development (Multi-Generation Product Planning), and management of the pipeline throughout the business (Product Line Roadmap Management).
• Develop, implement, and refine the go-to-market strategies for the assigned product line. Implement specific programs by product family that will increase field sales productivity, profitability, and market share including marketing campaigns and tools, channel expansion, and sales force and channel training programs.
• Proactively engage with the commercial sales organization to define unmet needs, understand emerging product opportunities, drive innovation, and implement go to market strategies.
• Work with the training group to create effective training tools and materials, and participate in formal and informal training sessions with sales and support personnel, customers, specifying contractors, etc.
• Work with the marketing communications team to support downstream marketing efforts, trade shows, new product launches and sales promotions.
• Collaborate with and engage the engineering team to drive flawless execution of new product initiatives, cost savings programs and product rationalization opportunities.
• Monitor and influence service and inventory levels to achieve customer delivery expectations, by actively connecting cross-functionally to understand market trends and develop S&OP product line forecast.
• Provide sales and customer product line support as needed.
• Perform any and all other duties and initiatives assigned with the same drive, determination and dedication to excellence.
• Engage with industry associations to understand industry dynamics and drive business objectives.

Associate Portfolio Manager

• Implement the strategy and processes to optimize price to maximize both profitability and volume. The strategy must allow the business to be agile and react to market changes.
• Support processes and tools to manage pricing for large-scale customer conversions.
• Utilize customer VOC (both internal and external) to create new or improved pricing simplification, tools, and communications.
• Implement processes for distributor and contractor rebate programs that incentivize customers growth while optimizing profitability.
• Implement processes and tools that enable sales to effectively utilize customer rebates as additional leverage in selling conversations (e.g., Reports of Progress to Goal Quarterly, Online Rebate Portal for Customers, etc.)
• Implement promotions for buying groups, national accounts, and specific products that energize all stakeholders and deliver growth.
• Work with National Account Managers and Buying Groups to engage in customer driven promotional opportunities.
• Utilize analytics to adjust and improve future promotion performance vs hypothetical or past performance.
• Collaborate cross-functionally with Sales, Marketing, Finance, Product Management, and IT to ensure alignment to strategic objectives.
• Analyze and track market share, and competitive landscape.
• Track all program effectiveness and recommend changes and improvements.
• Track partner performance metrics, analyze data, and report on KPIs to ensure goals are met.
• Provide partners with tools, training, and resources to effectively sell and support company products/services.
• Work closely with sales, marketing, and product teams to align channel strategies with overall business objectives.
• Stay informed on industry trends, competitor activities, and emerging technologies to identify new opportunities.

Channel Manager

Sales

• Manage 3rd party representatives to exceed growth revenue targets annually
• Ensure outpaced market growth on specified product categories
• Build a long-term market share growth plan for each assigned territory in region
• Set annual targets for Rep Agencies that tie to overall ASC budget
• Coach, Develop and assign growth targets for Mechanical Specialists
• Understand and demonstrate the features and benefits of the full line of ASC Engineered Solutions’ product line
• Collaborate with other ASC channels to identify cross-selling opportunities
• Establish and drive a project and conversion pipeline within the territory
• Analyze sales levels and trends, initiate actions as necessary to ensure attainment of sales targets
• Embrace and encourage sales technology initiatives, such as CRM, Power BI, and the Microsoft Suite of Products
• Communicate formally with VP of Mechanical Sales to report on what team is seeing and experiencing in the field through Monthly business reviews
• Participate in SIOP process to ensure accurate forecasting of products to operations team
• Recommend new or modified programs to ensure competitive position is maintained within the channel
• Support overall ASC selling initiatives and new product rollouts
• Manage deliverables to annual expense budget
• Manage and empower 3rd part representatives to exceed sales targets of ASC’s portfolio of Mechanical products to grow our market share
• Host accountability sessions with 3rd party representatives to track key contractor progress, projects, and market pricing dynamics
• Coach, lead and develop Mechanical Specialists under direct leadership to increase our presence and win rate with Mechanical Contractors and a defined list of marquee projects
• Remain present to direct reports; host team meetings on a recurring frequency, both virtually and in-person
• Act as liaison between sales leadership and frontline sales representatives
• Review regions wins and losses and identify areas of opportunity to improve
• Encourage direct reports to be proactive decision makers and think critically
• Manage teams’ Travel & Entertainment budget to ensure maximum efficiency is being met

Regional Sales Manager – Mechanical

• Territory Leadership:
• - Manage 3rd party representatives to exceed growth revenue targets annually
• - Ensure outpaced market growth on specified product categories
• - Build a long-term market share growth plan for each assigned territory in region
• - Set annual targets for Rep Agencies that tie to overall ASC budget
• - Coach, Develop and assign growth targets for Mechanical Specialists
• - Understand and demonstrate the features and benefits of the full line of ASC Engineered Solutions’ product line
• - Collaborate with other ASC channels to identify cross-selling opportunities
• - Establish and drive a project and conversion pipeline within the territory
• - Analyze sales levels and trends, initiate actions as necessary to ensure attainment of sales targets
• - Embrace and encourage sales technology initiatives, such as CRM, Power BI, and the Microsoft Suite of Products
• - Communicate formally with VP of Mechanical Sales to report on what team is seeing and experiencing in the field through Monthly business reviews
• - Participate in SIOP process to ensure accurate forecasting of products to operations team
• - Recommend new or modified programs to ensure competitive position is maintained within the channel
• - Support overall ASC selling initiatives and new product rollouts
• - Manage deliverables to annual expense budget
• Team Development
• - Manage and empower 3rd part representatives to exceed sales targets of ASC’s portfolio of Mechanical products to grow our market share
• - Host accountability sessions with 3rd party representatives to track key contractor progress, projects, and market pricing dynamics
• - Coach, lead and develop Mechanical Specialists under direct leadership to increase our presence and win rate with Mechanical Contractors and a defined list of marquee projects
• - Remain present to direct reports; host team meetings on a recurring frequency, both virtually and in-person
• - Act as liaison between sales leadership and frontline sales representatives
• - Review regions wins and losses and identify areas of opportunity to improve
• - Encourage direct reports to be proactive decision makers and think critically
• - Manage teams’ Travel & Entertainment budget to ensure maximum efficiency is being met