ASAPP

Analyst

• Partner with large enterprises to develop roadmaps for their CXP (Customer Experience Platform) deployment strategy
• Analyze data from customer service interactions to identify trends and to provide actionable recommendations to maximize value
• Translate complex analytical findings into clear, compelling presentations for senior stakeholders
• Influence product roadmap by identifying key areas for innovation and improvement
• Collaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology
• Identify creative new ways to analyze data at scale

Senior Strategy Analyst

Implementation Specialist

• Craft AI agent tasks focused on customer workflows, pain points, and business goals
• Build and integrate enterprise systems through APIs (REST / GraphQL), knowledge bases, and LLM tooling to unlock business value
• Run tight feedback loops with customers through testing and optimization
• Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
• Work with Engineering and Product teams to influence features based on customer needs
• Drive adoption of new AI capabilities through beta testing and implementation
• Get creative to make customers successful with GenerativeAgent

Customer Engineer

Machine Learning Engineer

• Lead the design and implementation of scalable ML/AI systems, with a focus on large language models, vector databases, and retrieval-based architectures
• Integrate and apply foundation models from major providers (OpenAI, AWS Bedrock, Anthropic, etc.) for prototyping and production use cases
• Adapt, evaluate, and optimize LLMs for domain-specific enterprise applications
• Build and maintain infrastructure for experimentation, deployment, and monitoring of AI models in production
• Improve model performance and inference workflows with attention to latency, cost, and reliability
• Provide technical leadership within the team, mentoring engineers and promoting best practices in ML engineering
• Partner with product and cross-functional stakeholders to translate requirements into scalable ML solutions
• Contribute to the evolution of internal standards for experimentation, evaluation, and deployment

Senior Strategy Analyst

Customer Engineer

Lead AI/ML Engineer