ASAPP

Director

• Play a major role in leading teams and building products using the latest innovations around LLMs and agentic systems
• Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure
• Keep up with and apply the latest innovations from the NLP / Speech community that could impact our product

Director, Generative Agent

Product Manager

• Lead, develop, motivate, and inspire our Product Engineering teams
• Be a key partner and establish effective relationships with our Product and Design teams to help build innovative features with a focus on delivering a great user experience
• Foster a healthy and collaborative culture that embodies ASAPP's values
• Ensure your teams deliver extraordinary output, and continuously seek ways to make an outsized impact
• Help to set direction for the teams, anticipating strategic and scaling-related challenges via thoughtful long-term planning

Director of Product Engineering

Product Designer

• Design intuitive experiences across the Customer Experience platform, including:
• Agent workspaces
• End-customer interactions
• AI observability and tooling
• Create user-friendly configuration interfaces that make complex AI and automation systems accessible to business users
• Contribute to the design system and establish UI/UX patterns for dense, feature-rich professional applications
• Collaborate with world-class ML and NLP researchers, engineers, data scientists, and product leaders to solve novel design challenges
• Partner with product leadership to define customer-focused product visions and tactical strategies for delivering value iteratively
• Move quickly while maintaining quality—working alongside engineers to see your designs deployed in weeks, not months
• Prototype and explore design solutions using code to validate ideas before full implementation
• Learn what works through customer feedback, usage data, and iterative testing
• Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency

Senior Product Designer

• Successful execution of your product area for the targeted personas
• Helps other PMs with execution where relevant
• Can proactively identify where product isn't going to meet target success and work with teams to have mitigation plans
• Drives articulation of value for functionality
• Works proactively and independently with Sales, Marketing, Customers, and Customer Engineering teams to grab the customer pulse and deliver capabilities that drive ROI
• Partner with engineering, research, design to deliver successful and scalable products
• Perform competitive analysis and market research to understand the market
• Owns prioritization and communication of backlog, to ensure we’re working on the right things at the right time
• Work with GTM teams to ensure we can articulate our innovation, offerings, and value proposition

Group Product Manager

Human Resources

• Serve as the primary HR point of contact for all India employees
• Own and execute employee lifecycle processes (onboarding, offboarding, contracts, etc.).
• Manage payroll inputs, benefits enrollment, and local vendor relationships.
• Ensure compliance with all local employment laws and company policies. Maintain and update local HR policies in line with labor law and company guidelines.
• Act as the cultural ambassador, supporting an inclusive, engaging, and high-performing workplace.
• Coordinate local events, initiatives, and team-building activities aligned with global culture goals.
• Partner with managers to support employee morale and increase productivity and retention
• Monitor local workforce trends and proactively raise risks or opportunities to regional/global HR.
• Support local recruiting operations and onboarding in partnership with Talent Acquisition.
• Coordinate learning, coaching, and training activities as needed.

HR Manager

QA Engineer

• Assuring the quality of complex AI systems, particularly those leveraging large language models, RAG workflows, and advanced generative agents.
• Write, design, maintain and execute test scenarios and test ideas.
• Prepare test reports and report bugs.
• Work with QA leadership to build company testing strategies.
• Detect and coordinate tasks for internal processes improvements.
• Represent QA in meetings and call out QA needs.
• Collaborate with development, product, and other areas to understand requirements and remove ambiguities.
• Coordinate testing strategies with Core and Optimization engineering teams.
• Collaborate with automation testers on acceptance tests and tools. If you’re new to this, we provide in-house training to get you started with our automation frameworks and tech stack

Lead QA Engineer

Manager

• Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data
• Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps
• Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
• Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
• Identify new, creative ways to analyze data at scale
• Define measurement frameworks for new deployments

Insights Manager

Full-stack Engineer

• Join a team of talented engineers to own and contribute to build our unified configuration platform for GenerativeAgent
• Incrementally develop new features, improvements, and fixes to our services focusing on code performance, efficiency, and quality
• Be a key partner of our product and design teams, to help them build new features
• Create user interfaces that can handle both simple and complex interactions
• Contribute to addressing our scaling needs and architecting maintainable systems
• Collaborate to take our development to the next level: bring new ideas, frameworks, technologies, and best practices
• Contribute to an on-call rotation for technical support, ensuring the reliability and availability of our systems

Senior/Lead Fullstack Engineer

Implementation Specialist

• Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
• Craft implementation strategy for complex enterprise environments
• Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
• Work as strategic advisor with customer executive teams to define their AI roadmap
• Run feedback loops with Engineering and influence features based on customer needs
• Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
• Lead beta testing and drive adoption of new AI capabilities
• Own the AI agent building process during customer onboarding and scale solutions to millions of users
• Partner with Go-To-Market, Engineering, Product, and leadership to shape product roadmap

Lead Customer Engineer

Customer Success Manager

• Serve as the primary point of contact for enterprise-level accounts, guiding customers through the entire post-implementation journey to maximize product adoption and ROI.
• Build strong C-level and executive relationships, championing customers' needs within ASAPP and acting as a bridge between product teams and customers.
• Collaborate with clients to define measurable success metrics, align on business goals, and ensure ASAPP’s AI solutions deliver value.
• Focus on customer retention and account growth; proactively identify opportunities to expand partnerships and drive additional value.
• Work closely with product, engineering, and support teams to identify and resolve challenges and provide actionable product feedback.
• Develop and execute strategic account plans aligning with customer objectives; monitor account health and implement risk mitigation strategies.
• Provide product training, best practices, and continuous enablement to empower customers to leverage ASAPP's solutions fully.

• Own successful execution of the Core ML Platform area.
• Drive adoption of ML Platform data tools across diverse roles and business groups.
• Engage with a broad customer base to capture and prioritize requirements.
• Partner with platform teams to advance a shared vision for ML/AI acceleration.
• Define and track success metrics (adoption, productivity, business outcomes).
• Anticipate risks and develop mitigation strategies to ensure product success.
• Conduct market and competitive analyses to inform product strategy.
• Communicate product progress and impact to executives and practitioners.
• Collaborate with sales and marketing to articulate product differentiation.
• Maintain and prioritize backlog to ensure focus on the highest-value work.

Director of Product

Marketing

• How We Work: Core Principles at ASAPP
• At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
• We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We’re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you’re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
• We’re actively looking for a Marketing Intern who brings energy, creativity, and precision to every task—someone who thrives in a fast-paced environment and wants to be at the center of storytelling, coordination, and amplification. This is not a coffee-run internship. You’ll work directly with the Director of Content & Design, and partner cross-functionally with product, engineering, security, sales, and GTM to bring our story to life. If you’re a self-starter who wants to learn by doing—and you’re ready to turn big ideas into shareable, measurable impact—let’s talk.

Director, Generative Agent

Director of Product Engineering

Senior Product Designer

Group Product Manager

HR Manager

Lead QA Engineer

Lead QA Engineer

Insights Manager

Senior/Lead Fullstack Engineer

Lead Customer Engineer

Customer Success Manager

Director of Product

Marketing Internship