Director of Solutions Engineering

ASAPP

Director of Solutions Engineering at ASAPP, leading pre-sales function for AI-driven customer experience solutions. Overseeing strategic deals and building a high-performing engineering team.

Posted 5/27/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $220,000 - $230,000 per yearWebsite

About the role

Key responsibilities & impact

Support Strategic Deals Directly. Lead discovery, demos, architecture deep-dives, and POCs for our largest prospects.
Build the team. Hire, develop, and retain a bar-raising SE team. Set the standard for technical storytelling, discovery rigor, and demo craft.
Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXP’s capabilities into outcomes that resonate with customer executives.
Engineer repeatability. Design demos, reference architectures, and POC frameworks that scale without diluting quality.
Close the loop with Product. Convert competitive signals, gaps, and breakthrough wedges into clear input that shapes the roadmap.
De-risk the handoff. Set Implementation up to deliver in weeks, not quarters.
Run the function. Own SE metrics, forecasting inputs and capacity planning.

Requirements

What you’ll need

10+ years in Solution / Sales Engineering, with 5+ leading SE teams.
A track record of winning large enterprise deals in CX, contact center, AI/ML, or enterprise SaaS.
Genuine technical depth: you can whiteboard a Genesys, Amazon Connect or Salesforce integration and answer LLM evaluation, security, and data-residency questions without phoning a friend.
Executive presence with CIOs, CTOs, Heads of CX, plus the willingness to be hands-on in a demo.
Builder’s instincts: you’ve designed the playbooks and stood up the process, not just inherited them.

Benefits

Comp & perks

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave

ATS Keywords

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Hard Skills & Tools

Solution EngineeringSales EngineeringTechnical StorytellingDemo DesignReference ArchitecturesPOC FrameworksIntegration (Genesys, Amazon Connect, Salesforce)AI/MLEnterprise SaaSCapacity Planning

Soft Skills

LeadershipTeam DevelopmentCommunicationExecutive PresenceHands-on ApproachStrategic ThinkingProblem SolvingCollaborationAdaptabilityProcess Design