Solutions Engineer

ASAPP

Solutions Engineer enhancing customer experience for large enterprises using AI technology. Partnering with teams to deliver technical and business value of ASAPP solutions.

Posted 5/27/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $160,000 - $173,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform
Lead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)
Partner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise
Deliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs
Work with customer Product and IT departments to understand and address technical, security, networking, and integration requirements
Scope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs
Act as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space

Requirements

What you’ll need

2-5+ years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry
Possess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization
Natural curiosity, scrappiness, and determination to figure out how things work, fix and improve them
Ability to travel to customers (national territory)
A deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space

Benefits

Comp & perks

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pre-sales experienceBusiness Value experienceTechnical solution analysisProduct demonstrationIntegration requirements analysisSecurity requirements analysisNetworking requirements analysis

Soft Skills

Communication skillsCollaborationCuriosityDeterminationProblem-solving