Senior Product Manager, Voice

ASAPP

Senior Product Manager at ASAPP driving voice technologies and managing vendor relationships for AI integrations. Focusing on voice solutions that enhance customer experience and operational efficiency.

Posted 7/15/2026full-timeMountain View • California, New York • 🇺🇸 United StatesSenior💰 $200,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for voice technologies, including ASR and TTS, with a strong ability to manage complex product roadmaps and customer relationships. Proven track record in delivering measurable outcomes through data-driven decision-making and effective prioritization.

Highest-signal resume keywords

Product Management ExperienceVoice Technologies ExpertiseTelephony Infrastructure KnowledgeData-Driven Decision MakingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ASRTTSSpeech-to-SpeechStreamingLatencyEndpointingBarge-InTurn-TakingNoise HandlingPrototype Development

Soft Skills

Ambiguity ManagementPrioritizationCommunicationCollaborationProblem-Solving

Tools & Technologies

SIPAmazon ConnectGenesysTwilioCCaaS

Industry Keywords

Enterprise B2B SaaSVoice PipelineCustomer ExperienceCall Center OperationsVendor Management

About the role

Key responsibilities & impact

You will own a set of interconnected product areas that shape our voice pipeline and be accountable for their strategy, roadmap, and outcomes.
Own the voice pipeline — ASR, TTS, streaming, latency, evals, and the underlying model bets — and manage the roadmap of technology investments.
Define and execute the voice roadmap. Our customers are agentifying their customer experience and call center operations, and want voice solutions that deliver the best experience for both their customers and their call center operations.
Manage the commercial relationships with our third-party voice technology providers and partners, including build-versus-buy decisions as the vendor landscape shifts.
Work closely with our technical teams to ensure voice investments stay aligned with the underlying agentic platform.
Manage the telephony integrations — the conduit between our solution and customers’ CCaaS stacks. Triage inbound requests with a bias toward saying no cleanly; the framework is defined and the goal is disciplined execution, not proliferation.
Set strategy and own the roadmap — balancing active customer commitments, tech debt, and technology bets.
Work directly with customers and account teams to prioritize and sequence delivery.
Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.
Establish metrics and telemetry for each building block of the voice pipeline as well as the end-to-end experience, so outcomes are measurable and decisions are data-driven.

Requirements

What you’ll need

5+ years of product management experience in voice technologies, enterprise B2B SaaS, and native AI platforms.
Technical depth: Enough to engage credibly with engineers on voice system design and architecture — you are hands-on and comfortable producing working prototypes.
Voice stack fluency: Strong understanding of ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, and noise handling.
Telephony fluency: Familiarity with telephony and contact-center infrastructure such as SIP, call transfers, Amazon Connect, Genesys, Twilio, or similar platforms.
Demonstrated ability to own a complex, multi-surface product area with minimal oversight.
Experience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap.
Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.
Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.

Benefits

Comp & perks

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave