ASAAS

Backend Engineer

• Translate business logic into secure, high-quality code, adhering to established standards and best practices
• Participate in defining and implementing new features and fixing bugs
• Understand and discuss issues and proposed solutions, always seeking the best technical approach for the challenges encountered
• Review code delivered by team members
• Break down large deliveries into cohesive, smaller deliverables
• Monitor deployed solutions in production, assessing errors, performance, and availability
• Perform technical evaluation/validation of Design deliverables
• Ensure product accessibility
• Contribute to improvements or new standards in the Engineering knowledge base.

Senior Mobile Developer – .NET MAUI

Customer Support

• Respond to customers via chat, phone, and email to understand their needs and the needs of the business, and to promote optimal use of Asaas
• Resolve customer issues and take responsibility for the accuracy of information provided
• Work responsibly to meet assigned targets
• Prioritize tasks and meet service completion deadlines

Customer Service Assistant – Position Reserved for Candidates with Disabilities

Analyst

• Analyze operational performance and identify significant deviations that impact efficiency;
• Build tactical and strategic dashboards for clear visualization of key indicators and KPIs;
• Identify bottlenecks and continuous improvement opportunities in the customer service operation;
• Support area leadership with structured analyses and actionable recommendations;
• Cross-reference data from multiple sources to generate a more holistic and complete view of the situation.

Mid-Level CX Performance Analyst

Full-stack Engineer

• Translate business logic into high-quality code, adhering to established standards and best practices
• Participate in defining and implementing new features and fixing bugs
• Understand and discuss issues and proposed solutions, always seeking the best technical approach to challenges
• Review code delivered by team members
• Break down large deliverables into smaller, cohesive increments
• Monitor the solution in production, assessing errors, performance, and availability
• Collaborate on improvements or new patterns in the Engineering knowledge base

Senior Full Stack Software Engineer

• Develop and review credit policies, ensuring compliance with business rules and regulatory standards;
• Specify, implement, and monitor internal policies and procedures, ensuring they remain up to date and compliant with regulations;
• Serve as the point of contact between Underwriting, Monitoring, Collections, and Product teams, ensuring integration and consistency of policies and processes;
• Lead credit-related projects;
• Collaborate with the Data team to perform statistical analyses to improve credit policies;
• Prepare studies and review data, proposing changes and adjustments to credit metrics and processes;
• Analyze the credit portfolio, assessing deterioration risk and interpreting credit bureau and SCR (Credit Information System) data;
• Review and recalibrate models and variables of the credit decision engine;
• Evaluate the effectiveness of credit modeling and the performance of rules;
• Monitor and propose risk indicators for credit products, ensuring effective management and regulatory compliance;
• Present reports and analyses on the performance of credit engines, providing strategic insights for decision-making;
• Identify and evaluate new solutions and technologies in credit management.

Senior Credit Policy Analyst

• Atender clientes via chat, telefone e e-mail para entender suas necessidades
• Resolver problemas dos clientes e ser responsável com informações passadas
• Saber trabalhar com responsabilidade sobre as metas solicitadas
• Priorizar tarefas e honrar compromissos de datas término de serviços

Assistente de Atendimento ao Cliente

Security Operations

• Monitorar, triar e enriquecer alertas de segurança de baixa, média e alta complexidade gerado pelo SIEM;
• Analisar logs provenientes de múltiplas fontes: ZTNA, EDR/XDR, Cloud, Banco de Dados, DLP, WAF e CSPM;
• Conduzir análises detalhadas de alertas e eventos de segurança, correlacionando múltiplos indicadores antes de concluir uma investigação;
• Investigar e responder a incidentes cibernéticos, propondo ações corretivas e preventivas;
• Gerenciar o fluxo de tickets, garantindo registro adequado, acompanhamento e escalação quando necessário;
• Desenvolver, revisar e aprimorar Playbooks, Runbooks e Procedimentos Operacionais Padrão (POPs);
• Fornecer feedbacks estruturados à Engenharia de Detecção sobre casos de uso que necessita, de tuning de regras;
• Identificar lacunas de monitoramento e propor ativamente novos casos de uso para o SIEM, com base no framework MITRE ATT&CK, em TTPs relevantes ao negócio,ativos críticos e ameaças emergentes do setor;
• Contribuir ativamente em atividades de Cyber Threat Intelligence (CTI) e Threat Hunting;
• Impulsionar a melhora contínua do SOC por meio de automação e otimização de processos;
• Produzir relatórios técnicos e gerenciais sobre o status da segurança e incidentes tratados;
• Apoiar a conformidade com normas e regulamentos: PCI-DSS, ISO 27001, LGPD e normativas BACEM;
• Suportar auditorias internas fornecendo evidências e documentação técnica.

Analista SOC – Pleno

Events

• Serve as a bridge between Sales, Marketing/Events, and Asaas Connect
• Organize and coordinate the Sales team’s participation in strategic events
• Ensure operational alignment and execution of commercial activities at events
• Identify strategic prospects and clients for event participation
• Support engagement and commercial relationship strategies
• Track opportunities generated at events and ensure they are recorded in the CRM
• Support the sales team during events to maximize opportunity generation
• Monitor KPIs and results of executed activities.